Christmas Customer Assistant - Food- Dunfermline

Marks-; Dunfermline; On-site; GBP 9,000 - 12,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll deliver five-star service at pace, helping customers find what they need and promoting our latest ranges.

You’ll be digitally confident, using the Sparks App and in-store devices to enhance the customer experience. Be prepared to work across store areas and, during peak weeks, up to full-time hours to meet demand.

Qualifications

• Experience delivering high-quality customer service in a fast-paced retail environment.
• Comfortable working under pressure and meeting customer demand head-on.
• Willingness to adapt to shifting store needs and responsibilities.

Responsibilities

• Provide five-star service and help customers find products.
• Tag, stock, and replenish items as needed to maintain store standards.
• Promote new food products and use digital tools to enhance the shopping experience.
• Collaborate with teammates to ensure a seamless customer journey across shifts.

Skills

Customer service

Team player

Digital confidence

Flexibility

Brand ambassador

Sales

Tools

Sparks App

In-store devices

Job description

Work Pattern

Monday 16:00-20:00

Tuesday 16:00-20:00

Wednesday 16:00-20:00

Friday 16:00-20:00

Saturday 16.00-20.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas