Christmas Customer Assistant - Food - Dundee Gallagher Retail Park

Marks & Spencer Plc; Scotland; On-site; GBP 9,000 - 13,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, helping customers, answering questions, and recommending products to meet demand.

You’ll work with digital tools (POS devices and Sparks) to ensure a seamless shopping experience. A team player attitude and ability to thrive under pressure are essential as the store gets busy during peak periods.

Qualifications

• Previous retail or customer service experience preferred.
• Ability to work in a fast-paced environment and handle busy periods.
• Comfort with using digital tools (POS devices) to assist customers.

Responsibilities

• Help customers with product questions and recommendations.
• Assist in-store service and stock replenishment as needed.
• Provide five-star service during busy trading periods.

Skills

Customer service

Retail sales

Cash handling

Tools

POS system

Sparks app

Job description

All the details

Work Pattern
Sunday: 14:00-18:00
Thursday: 14:00-18:00
Saturday: 14:00-18:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.
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