Christmas Customer Assistant - Food - Glasgow Pollok

MS; Glasgow; On-site; GBP 8,000 - 11,000; Full time

Job summary

M&S in the UK is looking for a Customer Assistant in the Food section. You’ll be at the frontline, delivering five-star service at pace and thriving under pressure while helping customers find what they need.

You’ll use Sparks App and in-store devices to assist shoppers, work flexible evening shifts, and collaborate with a friendly team to drive sales and create a positive shopping experience daily. This frontline role offers real variety across store areas and opportunities to grow within a

Qualifications

• Frontline customer service in a busy retail environment.
• Ability to deliver five-star service at pace.
• Willingness to roll up sleeves and work across store areas.

Responsibilities

• Serve and assist customers with speed and accuracy.
• Promote and sell new food products to customers.
• Utilize Sparks App and in-store devices to enhance customer experience.
• Collaborate with team to maintain a high-energy store environment.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

in-store devices

Job description

Work Pattern

Wednesday 19:00-23:00
Thursday 19:00-23:00
Saturday 17:00-21:00

Under 18 disclaimer

This job role involvesworking late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas