Christmas Customer Assistant - Food - Flowerdown

Marks & Spencer Plc; Worle; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You will be at the frontline of service, helping customers with product knowledge, answering questions, and promoting new food items.

The role requires resilience and a positive attitude in a busy store environment. You’ll use Sparks App and in-store devices to assist customers, work as part of a high-energy team, and stay flexible across different store areas.

Qualifications

• Frontline customer service experience preferred.
• Able to work in a fast-paced retail environment.
• Strong communication and team-working skills.

Responsibilities

• Assist customers with questions and product recommendations.
• Maintain high standards of service and store presentation.
• Use Sparks App and in-store devices to help customers find and buy products.

Job description

Work Pattern

Sunday 16:00 to 20:00
Wednesday 18:00 to 22:00
Thursday 18:00 to 22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

# Christmas