Christmas Customer Assistant - Food - Ashtead

M&S Careers; Ashtead; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Descripción de la vacante

Marks & Spencer plc in Ashtead is hiring a Customer Assistant in our Food section. You will be the frontline of service, delivering five-star assistance while juggling busy peak periods with a positive, can-do attitude.

You'll rely on your product knowledge and digital tools, such as Sparks App, to help customers find and buy the right items. Flexibility to work across store areas and a collaborative team approach are essential.

Formación

• Frontline customer service mindset required.
• Ability to work under pressure during peak times.
• Digital proficiency with in-store apps and devices.

Responsabilidades

• Provide five-star service to customers in the Food section.
• Assist customers, answer questions, and upsell where appropriate.
• Operate store devices and Sparks App to enhance the shopping experience.
• Collaborate with team across store areas to maintain smooth operations.

Descripción del empleo

Work Pattern
Monday 18:00–22:00
Wednesday 18:00–22:00
Saturday 18:00–22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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