Christmas - Customer Assistant - FH&B - Metro Centre

Marks & Spencer Plc; Gateshead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc invites you to join our Fashion, Home & Beauty team as a Customer Assistant. You’ll deliver style guidance and a five-star service standard in a fast-paced environment, using Sparks App and in-store devices to enhance the shopping experience.

We value fashion-forward individuals who can drive sales, adapt quickly, and work well in a team. Flexibility is essential as retail demands vary weekly and across shifts.

Qualifications

• Experience delivering five-star customer service in a fast-paced environment.
• Ability to learn and use Sparks App and in-store devices.
• Flexible to work weekends and during busy periods.

Responsibilities

• Provide style advice and excellent service to customers.
• Drive sales and grow fashion share.
• Help customers discover on-trend products.
• Work as part of a team to maintain high store standards.
• Adapt to changing priorities and shift patterns.

Skills

Customer service

Brand ambassador

Digital proficiency

Team player

Flexibility

Sales skills

Job description

Sunday 07:00 - 11:00
Wednesday 18:00 - 22:00
Thursday 18:00 - 22:00
Saturday 09:00 - 13:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?