Christmas Customer Assistant - Fast-Paced Frontline Retail

Marks and Spencer; Exeter; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hours premium £3

Job summary

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Qualifications

• Experience delivering high-quality customer service in a fast-paced retail environment.
• Willingness to work across store areas and varying shifts.
• Comfort with using digital tools and in-store devices.
• Ability to stay calm and focused during peak periods.

Responsibilities

• Frontline customer assistant delivering fast, five-star service.
• Recommend and sell latest food products to customers.
• Assist across store areas and adapt to changing demands.
• Utilise Sparks and in-store devices to enhance customer experience.

Skills

Customer service

Team player

Digital tools

Tools

Sparks system

In-store devices

Job description

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.