Christmas Customer Assistant – Cowley Simply Food

Marks & Spencer Group; Cowley; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant to join our frontline team. You’ll greet customers, help with product queries, and guide them through their shopping journey with a friendly, can-do attitude. This role emphasizes service excellence in a fast-paced environment.

You’ll use Sparks App and in-store devices to assist customers, process transactions, restock shelves, and maintain brand standards with a collaborative team. Flexibility across shifts is required to meet demand.

Qualifications

• Experience in customer-facing retail or service roles preferred.
• Ability to stay calm and helpful in busy periods.
• Willingness to work flexible shifts, including peak times.

Responsibilities

• Assist customers on the shop floor with product questions and purchases.
• Operate tills and handle transactions efficiently and accurately.
• Maintain store standards, stock levels and product displays.
• Use digital tools to enhance the customer journey and locate items.

Skills

Customer service

Teamwork

Flexibility

Pressure handling

Tools

Sparks App

Job description

All the details

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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