Christmas Customer Assistant - Dumfries

Marks & Spencer Group; Dumfries; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to join the frontline team. You’ll provide five-star service at pace and help customers with product knowledge during peak periods.

This is a frontline, store-based role where resilience and a customer-first attitude are essential. You’ll work across store areas, be digitally confident with Sparks App and in-store devices, and contribute to a positive, high-energy environment with a focus on delivering exceptional shopping

Responsibilities

• Deliver five-star customer service at pace in a busy store.
• Share product knowledge and assist customers with purchases and inquiries.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a flexible team player, capable of moving across store areas as needed.

Job description

All the details

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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