Christmas Customer Assistant – Cowley Simply Food

Marks & Spencer Group; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant to be at the frontline, delivering five-star service at pace and helping customers find and buy products. You’ll thrive in a busy store environment, stay calm under pressure, and confidently assist with product recommendations.

As a brand ambassador, you’ll use Sparks App and in-store devices to enhance the customer experience, work across store areas, and adapt to changing demands with flexibility and teamwork to drive

Qualifications

• Experience delivering five-star customer service in a retail setting.
• Proven ability to work under pressure.
• Familiarity with digital retail tools.

Responsibilities

• Assist customers on the shop floor with product advice.
• Use Sparks App and in-store devices to help customers.
• Support across store areas to meet demand.
• Deliver fast, friendly service during peak times.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas