Christmas - Customer Assistant - Cheltenham Centrum

MARKS&SPENCER; Cheltenham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer in Cheltenham is seeking a Customer Assistant to be at the frontline of our busy store. You’ll deliver five-star service, advise customers on products, and help drive sales across departments during peak periods, including Christmas.

You’ll work early mornings and flexible shifts, use Sparks App and in-store devices to assist shoppers, and thrive in a fast-paced, high-energy environment while upholding brand standards.

Qualifications

• Frontline customer service experience.
• Ability to upsell and advise on products.
• Comfort using in-store digital tools and devices.
• Resilience and adaptability in a fast-paced retail environment.

Responsibilities

• Provide five-star service to customers across departments.
• Assist customers with product recommendations and support sales goals.
• Operate Sparks App and in-store devices to enhance customer experience.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

Job description

SUN 2200-0600

FRIDAY 2200-0600

SAT 2200-0600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply.

#Christmas