Christmas-Customer Assistant-Operations-Fosse Park

Marks and Spencer; East Midlands; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to be at the frontline of our busy store, delivering five-star service at pace and guiding customers through our latest products.

You will thrive under pressure, work flexibly across store areas, and use Sparks App and in-store devices to help customers find what they need.

We value a resilient, team-focused approach and a willingness to contribute to a high-energy environment during peak periods, including the Christmas season.

Qualifications

• Applicants must be at least 18 years old.
• Early mornings shifts are required.
• Provide five-star service and product knowledge.
• Be a brand ambassador delivering style advice and selling products.

Responsibilities

• Deliver five-star service and assist customers with product recommendations.
• Be flexible across store areas and work in a fast-paced environment.
• Utilise Sparks App and in-store devices to enhance the customer experience.

Job description

All the details

Friday 00:00-06:00
Saturday 00;00-06:00
Sunday 00:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

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