Christmas Customer Assistant - Food- Cheltenham Centrum

Marks and Spencer; Cheltenham; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Unsocial premium £3/h (22:00-06:00)

Job summary

Marks & Spencer in Cheltenham is seeking a Customer Assistant for our Food section. The role focuses on frontline service, helping customers with product information and recommendations, and supporting store operations during early morning hours.

You will work across shifts in a fast-paced environment, using Sparks and in-store devices to enhance the customer experience. Flexibility across store areas and a quick, proactive approach are essential.

Qualifications

• Experience in customer service roles.
• Willingness to work early mornings and weekends.
• Aged 18+ in compliance with health and safety regulations.

Responsibilities

• Provide frontline customer service in our Food section.
• Promote and sell products to customers and handle requests.
• Be adaptable across store areas and use in-store devices to assist customers.

Skills

Customer service

Team player

Digital tools

Tools

Sparks app

Job description

Saturday 04:00-08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

All the details

Working Pattern:

Monday 04:00-08:00

Wednesday 04:00-08:00

Saturday 04:00-08:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? #Christmas