Choice Based Lettings Coordinator

Progress Housing Group; Leyland; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Pension scheme (matched up to 7.5%)

Greencar lease scheme

26 days holiday + bank holidays (pro‑r

Hybrid/flexible working

Job summary

Progress Housing Group is seeking an administrative professional to support its choice-based lettings service in Leyland. You will handle housing applications, verify information, assess needs and provide guidance to customers, local authorities and internal teams.

The role blends customer service, administration and problem-solving, with responsibilities that include managing applications, maintaining records and ensuring fair, efficient processing in a hybrid office-and-home setup.

Qualifications

• Experience in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.

Responsibilities

• You'll play a vital role in helping people access housing by supporting the delivery of our choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.
• Working with customers, local authority partners and internal teams, you'll manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.
• You'll be the organisational lead for choice-based lettings operations, helping to ensure our service remains accessible, responsive and customer-focused while supporting service improvements and best practice.
• You'll support reviews, appeals and mutual exchange activity, helping customers explore their housing options while maintaining accurate records and ensuring compliance with our Allocations Policy.
• This is an excellent opportunity for someone who enjoys combining customer service, administration and problem-solving skills in a role that has a direct impact on people's housing journeys and future opportunities.

Skills

Customer service

Attention to detail

Communication skills

IT systems (Microsoft Office)

Tools

Microsoft Office

Job description

At Progress Housing Group, your work supports communities and changes lives.

We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.

From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.

Job details

• Salary: Grade 6 (£30,242 - £31,308 per annum)
• Contract Type: Fixed Term (12 months)
• Working Hours: 36.25 hours per week
• Service area: Housing Management, Progress Housing Group
• Office basis: Agile. You'll balance office-based collaboration with flexibility to work from home where business needs allow.
• Location: Leyland

The role

• You'll play a vital role in helping people access housing by supporting the delivery of our choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.
• Working with customers, local authority partners and internal teams, you'll manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.
• You'll be the organisational lead for choice-based lettings operations, helping to ensure our service remains accessible, responsive and customer-focused while supporting service improvements and best practice.
• You'll support reviews, appeals and mutual exchange activity, helping customers explore their housing options while maintaining accurate records and ensuring compliance with our Allocations Policy.
• This is an excellent opportunity for someone who enjoys combining customer service, administration and problem-solving skills in a role that has a direct impact on people's housing journeys and future opportunities.

Essential

What we’re looking for

• Experience working in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.

Desirable

• Chartered Institute of Housing qualification or willingness to work towards one.
• Knowledge of housing or homelessness legislation and good practice.
• Experience working within the social housing sector.
• Experience contributing to projects and service improvement activities.

Our offer to you

Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.

Financial

• Competitive salary with occupational sick pay
• Pension scheme with matched contributions of up to 7.5%
• Salary sacrifice Greencar lease scheme

Work-life balance

• 26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
• Agile working (role dependent) with hybrid and flexible working options
• Family friendly policies with enhanced leave

Wellbeing

• Learning, training and career development opportunities
• Employee Assistance Programme and Medicash

About Progress Housing Group

More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.

People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.

Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.

We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.

Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.

Looking forward at Progress

Social purpose, innovation and sustainability are at the heart of our organisation.

We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.

Diversity & Inclusion Statement

We welcome applications from everyone and particularly encourage applications from underrepresented groups.

Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.

AI Statement

We support the ethical and transparent use of AI to drive innovation and efficiency.

However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality

Next steps

Closing date: 11:59pm Sunday 6 September 2026

Shortlisting date: Monday 7 September 2026

Interview date: Wednesday 16 September 2026

Interview type: In person at our Leyland office