Chocolate Boutique Sales Advisor

Hotel Chocolat; Crawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Hotel stay discount

Incentives based on performance

Career progression

Job summary

Hotel Chocolat in Crawley is hiring a Sales Advisor who warmly welcomes customers and shares our chocolate passion. No retail experience is required, just enthusiasm and customer focus. You’ll deliver memorable experiences through product knowledge, tastings, and friendly conversations.

The role includes processing transactions, stock support, and upselling while maintaining store and café standards. Benefits include incentives, staff discounts, and career progression within a growing brand.

Qualifications

• Commitment to being a branded ambassador with customer focus.
• Excellent product knowledge and enthusiasm for chocolate.
• Strong communication and personalised service.

Responsibilities

• Welcome customers and immerse them in Hotel Chocolat.
• Discover customer needs through friendly conversation.
• Demonstrate products with tastings and check allergens.
• Close sales and upsell items such as gift bags.
• Thank customers to ensure they leave happy.
• Process transactions, refunds and exchanges at the till.
• Respond to customer feedback.
• Support deliveries and stock management; keep area tidy.

Skills

Customer service

Communication

Sales

Upselling

Job description

Hotel Chocolat in Crawley is hiring a Sales Advisor who warmly welcomes customers and shares our chocolate passion. No retail experience is required, just enthusiasm and customer focus. You’ll deliver memorable experiences through product knowledge, tastings, and friendly conversations.

The role includes processing transactions, stock support, and upselling while maintaining store and café standards. Benefits include incentives, staff discounts, and career progression within a growing brand.