Chistmas Customer Assistant - Food - Haywards Heath

Marks and Spencer; Haywards Heath; On-site; GBP 11,000 - 13,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Food section, working Sundays, Tuesdays, Wednesdays, Fridays, and Saturdays from 14:00 to 18:00. The role focuses on delivering five-star service, recommending new products, and maintaining high standards during peak periods.

You will be a brand ambassador, digital-savvy, and flexible to work across store areas while staying calm under pressure to meet customer demand.

Qualifications

• Experience in fast-paced food retail is a plus.
• Strong communication and teamwork.
• Willingness to work variable hours, including weekends.

Responsibilities

• Provide five-star customer service at pace in the Food section.
• Engage with customers, recommend products, and drive sales.
• Be a resilient, team-driven brand ambassador who supports the store goals.
• Use Sparks App and in-store devices to enhance the customer experience.
• Be flexible to work across different store areas and shifts.

Skills

Customer service

Cash handling

Retail experience

Job description

All the details

Work Pattern

• Sunday 14:00 - 18:00
• Tuesday 14:00 - 18:00
• Wednesday 14:00 - 18:00
• Friday 14:00 - 18:00
• Saturday 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas