Chinese Speaking Assistant Customer Executive

Excel Winner; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the Thames City project seeks an Assistant Customer Executive to enhance client relationships and provide administrative support. This role involves managing client satisfaction, financial processes, and reporting within a dynamic team environment. Ideal candidates will have luxury customer service experience and fluency in Mandarin and English.

Qualifications

• Experience in luxury hotel customer service or account management preferred.
• Fluency in Mandarin and English is essential.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Support VIP client satisfaction and financial management.
• Assist with short-stay apartment management and reporting.
• Provide departmental support as directed.

Skills

Communication

Problem-Solving

Organizational Skills

Attention to Detail

Customer-Centric Approach

Tools

Microsoft Office Suite

Job description

Job Description

Job Title: Assistant Customer Executive (Real Estate)

Location: Nine Elms, SW London

Department: Estate Management

Employment Type: Permanent

Salary: Competitive Market Rate Package

Hours: 9:00 – 18:00 Monday – Friday

About Us:

Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces.

Summary of the Job:

The Assistant Customer Experience Executive plays a pivotal role in supporting the cultivation and nurturing of our most valued client relationships. This position involves providing exceptional administrative and operational support to ensure seamless client experiences. By anticipating client needs, the incumbent will contribute to proactive account management, facilitate efficient problem resolution, and enhance overall client satisfaction. This role will work within the VIP team to achieve departmental goals and objectives.

Job Responsibilities:

• VIP Client Satisfaction: Support the department whether by helping with tenders, communication and other ad hoc work as directed
• Short-Stay Apartment Management: Support with the inventory, set up, procurement, third party resource and interdepartmental communication.
• Financial Management: Support the department's financial processing ensuring all invoices are correct, items are checked before helping to prepare the document for submission. Maintain the database of contracts and financial details as required. Support with void management and payments.
• Key Handover Management: Support and help the department prepare the required documentation and items required for key handover.
• Departmental Support: Provide support to the department as directed by the team.
• Reporting: Support the department by collating the weekly reports and presentations on VIP client management activities and performance metrics as required.

Job Requirements:

• Experience in luxury hotel customer service, account management, or a similar role preferrable, with recent years focused on customer-facing role.
• Fluency in both Mandarin Chinese and English is essential
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple high-priority tasks effectively.
• Proficiency in Microsoft Office Suite.
• High level of professionalism and discretion.
• Strong organizational and time-management skills.
• Creative thinking with a customer-centric approach.
• Occasional work out of hours to meet the demands of guest needs.
• Ability to collaborate effectively with colleagues in the same team and across departments to achieve department’s goal.
• Hard working and dedicated to delivering objectives in timely manner

Please Note:

The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities.

How to apply:

If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.