Childrens Services Specialist

Milton-Keynes-Council; Milton Keynes; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays

Local Government Pension Scheme

Family friendly policies

Health cash plan

Bike purchase scheme

Blue Light Card discounts

Salary sacrifice car scheme

Job summary

Milton Keynes City Council in Milton Keynes is seeking an experienced administrator to provide high-level support across Children’s Services. You’ll manage complex processes, maintain records, and act as a professional first point of contact for schools, families, and partners.

The role offers site-based work with potential home-based days, and interviews are scheduled for 7th September 2026. The ideal candidate will have NVQ Level 3 or equivalent, strong MS Office skills, and a collaborative

Qualifications

• Educated to NVQ level three or equivalent, or able to demonstrate significant administrative experience within a relevant field.
• Confident using Microsoft Office and able to quickly learn and use a range of systems and databases.
• Strong organisational skills with the ability to prioritise work and manage competing demands.
• Experience supporting or mentoring colleagues and contributing to a positive team environment.
• Ability to handle sensitive and confidential information with care and professionalism.
• A collaborative approach, demonstrating our values of being dedicated, respectful, and a great team player.

Responsibilities

• Provide high-level administrative support across Children’s Services, managing complex processes and maintaining accurate records to support service delivery.
• Act as a professional first point of contact for service users, schools, families, and partner organisations.
• Support service improvements by working closely with colleagues, sharing best practice, and contributing to team development.
• Maintain specialist information and support projects and initiatives that improve services for children and young people.
• Process financial information including invoicing and payments, ensuring compliance with council procedures and accurate record keeping.
• Work flexibly across the Business Support team, providing cover, supporting colleagues, and contributing to a one council approach.

Skills

Microsoft Office

Strong organisational skills

Mentoring colleagues

Managing confidential information

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office Suite

Job description

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

31/08/2026

Job Category:

Children's Services

Service Area:

Children's Services- Children's and Families Management

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

Job Introduction

Our Business Support team in Children’s Services provides high-quality administrative and operational support that underpins the delivery of education services across Milton Keynes.

We manage complex processes, maintain accurate records, support statutory requirements, and act as a key point of contact for schools, families, and professionals. Our work ensures that services run efficiently, enabling frontline colleagues to focus on achieving positive outcomes for children and young people.

In this role, you’ll provide high-level administrative support across a range of specialist areas, helping the service meet its key performance indicators and statutory duties. You’ll work across multiple systems and processes, supporting service delivery and contributing to improvements that benefit children, families, and professionals. You’ll also act as a professional first point of contact, supporting colleagues, partners, and service users with accurate and timely information.

This is a role for someone with strong administrative experience who can manage complex tasks, prioritise effectively, and work collaboratively across teams.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 7th September 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

• Provide high-level administrative support across Children’s Services, managing complex processes and maintaining accurate records to support service delivery.
• Act as a professional first point of contact for service users, schools, families, and partner organisations.
• Support service improvements by working closely with colleagues, sharing best practice, and contributing to team development.
• Maintain specialist information and support projects and initiatives that improve services for children and young people.
• Process financial information including invoicing and payments, ensuring compliance with council procedures and accurate record keeping.
• Work flexibly across the Business Support team, providing cover, supporting colleagues, and contributing to a one council approach.

Ideal Candidate

• Educated to NVQ level three or equivalent, or able to demonstrate significant administrative experience within a relevant field.
• Confident using Microsoft Office and able to quickly learn and use a range of systems and databases.
• Strong organisational skills with the ability to prioritise work and manage competing demands.
• Experience supporting or mentoring colleagues and contributing to a positive team environment.
• Ability to handle sensitive and confidential information with care and professionalism.
• A collaborative approach, demonstrating our values of being dedicated, respectful, and a great team player.

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basis Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round‑time services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.