Children's Services Support Officer

Milton Keynes City Council; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Local Government Pension Scheme

Family friendly policies

Health benefits programme

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Children's Services Support Officer to join the Support Officers Hub. The role focuses on delivering high-quality business support, coordinating meetings and statutory processes, maintaining records, and assisting with financial administration to help frontline services for children, young people and families.

The post is site-based, with DBS pre-employment checks and the potential for flexible working patterns within the hub's duties.

Qualifications

• Must have strong communication skills and professional conduct.
• Proficient in Microsoft Office suite and comfortable with different databases and bespoke systems.
• Able to manage varied workloads and meet deadlines in a busy environment.

Responsibilities

• Provide direct business support across Children’s Services and maintain records per statutory requirements.
• Coordinate statutory meetings, prepare agendas, arrange attendance and produce high quality minutes.
• Plan panels and meetings, manage diaries and organise venues.
• Process purchase orders, invoices and financial assessments using council systems.
• Act as first point of contact for service users and partners while maintaining confidentiality.
• Support colleagues across Children’s Services and assist with induction activities.

Skills

Communicator

Microsoft Office

Time management

Collaborative working

Problem solving

Education

NVQ Level 3 in Business Administration

Job description

Job Introduction

We're recruiting a Children's Services Support Officer to join our Children's Services Support Officers Hub at Milton Keynes City Council. The Children's Services Support Officers Hub provides vital business support across Early Help and Protection, Corporate Parenting, Education including Special Educational Needs and Disabilities. By co-ordinating statutory processes and supporting frontline services, we help ensure children, young people and families receive timely and effective support. Our work is essential to helping the Council deliver its statutory duties and improve outcomes for children and young people. As a Children's Services Support Officer, you'll play a key role in keeping services running smoothly and effectively. You'll provide high quality business support, co-ordinate meetings and statutory processes, maintain accurate records, support financial administration and help colleagues across Children's Services deliver the best possible outcomes for children and families. This is a rewarding opportunity for someone with strong administrative experience who enjoys working in a busy environment where accuracy, organisation and communication are essential.

Site-Based role

This is a Site-Based role, and you'll be expected to work from the designated workplace.

Interviews for this role will be held on 11th September 2026

At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk.

Main Responsibility

• Providing direct business support across Children's Services and maintaining accurate records in line with statutory requirements and service procedures.
• Co-ordinating statutory meetings, preparing agendas, organising attendance and producing high quality minutes, often of a complex or sensitive nature.
• Planning panels and meetings, managing diaries and arranging venues for professionals and partner agencies.
• Processing purchase orders, invoices, financial assessments and related transactions using council systems.
• Acting as a professional first point of contact for service users, colleagues and partner organisations while maintaining confidentiality and escalating issues when required.
• Supporting colleagues across Children's Services, helping with induction activities and contributing to the effective delivery of business support services.

The Ideal Candidate

• NVQ Level 3 in Business Administration or an equivalent qualification, or significant administrative experience in a similar environment.
• A confident communicator who can adapt your approach for different audiences and handle sensitive or confidential information professionally.
• Highly proficient in Microsoft Office and able to learn and use a range of databases and bespoke systems quickly and effectively.
• Able to manage a varied workload, prioritise tasks and consistently meet deadlines in a busy environment.
• Skilled at identifying solutions, supporting change and working collaboratively with colleagues and partners.
• Committed to delivering excellent service while demonstrating our values of being dedicated, respectful and collaborative.

Full UK Driving Licence and access to a vehicle

To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received.

As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes.

Roles are either 'site based' or 'home based'.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.