Children's Services Administrator

East Riding of Yorkshire Council; Goole; On-site; GBP 18,000 - 23,000; Full time

Job summary

The East Riding of Yorkshire Council in Goole is seeking an administrative support officer to assist staff across services such as the Goole Strengthening & Supporting Families Team and Children\'s Assessment Services Team. You will answer calls, take minutes, handle documents, and maintain records using the council\'s systems, while upholding strict confidentiality.

The role involves a range of office tasks including typing, printing, scanning, indexing, ordering and data entry to support

Qualifications

• Experience with routine administrative tasks and handling confidential information.
• Ability to take minutes accurately and manage diverse office duties.

Responsibilities

• Answer telephone calls and deal with client queries from the public.
• Type minutes for meetings and handwritten notes for workers supported.
• Print, photocopy, post, scan and index documents onto in-house systems.
• Input data, order supplies, handle invoices, and use the council's email system.

Skills

Telephone handling

Data entry

Minute taking

Confidentiality

Tools

In-house systems

Email system

Job description

The role is situated in Goole Council Offices and will provide a wide intensive range of administrative support to staff from different services such as the Goole Strengthening & Supporting Families Team and Children's Assessment Services Team. The position involves answering telephone calls and dealing with queries from clients & members of the public, you will be required to type minutes up for various meetings and also handwritten notes for the workers we support, printing, photocopying, post, scanning and indexing documents onto the relevant in-house systems, ordering, invoices, inputting data onto systems and using the council's email system. The Admin Team provides support to the Social Work Team for children in need or at risk, ensuring that appropriate help is available to families experiencing a wide range of difficulties. These may include behavioural concerns, child protection issues, anti-social behaviour, adolescent conflict, domestic abuse, and substance misuse involving drugs and alcohol. The Safeguarding Teams respond to enquiries from children, parents, carers, members of the public, and partner agencies, including health and education services, to ensure children and families receive the support and protection they need. All candidates are asked to sign a confidentiality statement due to the nature of the work and services we support.

Why work for East Riding?

We really value our staff, and it is our fundamental belief that our staff are the most important asset in fulfilling our responsibility to provide a quality service to children, young people and their families.

Benefits of working within CYPSSS, include:

• Regular reflective supervision with a focus on your wellbeing, your development, and what is working well
• Strong management support at all levels
• A service wide commitment to celebrating best practice and practice strengths
• A service wide commitment to promoting wellbeing and support
  Our Model of Practice Stronger Together: 'You can, I can, We can'

We have created a bespoke practice model that reflects and connects our vision, our value base and our behaviour as one East Riding of Yorkshire approach to working with children, young people and their families, which is nurtured and grew from within East Riding of Yorkshire CYPSSS and owned by our workforce. Our Stronger Together approach is strengths based, solution-focussed, and relational recognising that the very best work with families takes place within the context of excellent, collaborative relationships. Other important information East Riding of Yorkshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and is pursuing equality of opportunity in employment.
Our Model of Practice Stronger Together: 'You can, I can, We can' We have created a bespoke practice model that reflects and connects our vision, our value base and our behaviour as one East Riding of Yorkshire approach to working with children, young people and their families, which is nurtured and grown from within East Riding of Yorkshire CYPSSS and owned by our workforce.