Professional Practice Support Officer

Working for Hull City Council; United Kingdom; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave

Career development

Supportive culture

Job summary

Hull City Council is seeking a Professional Practice Support Officer to provide front-of-house administrative support across Children and Young People’s services. You will supervise front of house staff, assist the Group Manager on Health and Safety, handle financial transactions and data entry, and maintain multiple databases.

The role requires an NVQ Level 3 or equivalent, excellent interpersonal skills, and the ability to work in a busy environment.

Qualifications

• NVQ Level 3 or equivalent qualification is required.
• Good interpersonal and communication skills are essential.
• Proficient in IT and data entry in busy environments.

Responsibilities

• Manage front of house staff within a busy service.
• Support Health and Safety responsibilities and meetings.
• Handle financial transactions and monitor databases.
• Take minutes and liaise with SEND Hub and partner organisations.
• Maintain confidentiality and comply with GDP/DBS requirements.

Skills

Interpersonal skills

Communication skills

IT literacy

Education

NVQ Level 3 or equivalent

Job description

Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Tuesday, September 29, 2026 Hours of Work: 37 Hiring Manager: Sarah Rennard Contact Number: 01482 612940 Job Description Summary: This is a full time permanent post. If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks. Children and Young People Service are recruiting a full time 37 hours Professional Practice Support Officer, at Grade 5 level. Providing a flexible, high quality, efficient and responsive business support service, complying with procedures and practices to support the delivery of front-line services. There is an expectation that you will cover front of house at other sites city wide, front of house provides an effective customer focussed service to children, young people their families, carers and professionals. Post holder will be based at Lil Bilocca House. The role includes managing the front of house staff team, assisting senior management on Health and Safety requirements, arranging meetings and panels, minute taking, financial transactions and monitoring and maintaining databases / data entry. You will also assist with meeting and greeting visitors for services within the SEND Hub, including Childrens Disability Team and Leisure and Family Support Service (LAFSS), along with partner organisations who access the SEND Hub, therefore resilience is required as you may deal with difficult situations with visitors face to face. The post holder must have an NVQ level 3 or equivalent qualification, skills and experience of working in a busy demanding environment, good interpersonal and communication skills and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality whilst working within GDP Regulations. Hybrid working arrangements are in place however you will be expected to work in the office due to the role being reception based. At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.

Why it's great to work for Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

ROLE AND PURPOSE Professional Practice Support is a new service brought together to underpin service delivery by providing effective customer focussed administrative support. This includes managing the front of house staff team, assisting group manager on Health and Safety requirements, financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions. The post holder will provide effective, efficient and customer focussed support services to designated Service Teams ensuring compliance with procedures and practices to support the delivery efficient front line services. The post holder will also provide support to the Professional Group Leader as required.

PRINCIPAL ACCOUNTABILITIES:

1. Deliver high quality, efficient and responsive service support in line with practices and procedures to support the delivery of customer focussed services. To provide a wide range of office based services including communicating and being the first contact with vulnerable and at times emotionally charged customers.
2. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
3. To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required.To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.
4. Provision of guidance and support to customers, officers and team members using knowledge and skills, allocating information and sourcing relevant advice via appropriate channels.
5. Directly supports the Children Disability Group Manager, Childrens Home/LAFFS Manager and Professional Practice Group Leader by overseeing property maintenance and Health and Safety for the site and offices by ensuring maintenance of a healthy, safe and productive working environment in the building. Responsible for dealing with day to day management of the site; carrying out corporate periodic fire safety checks, fire risk assessments, compiling fit for purpose in house health and safety procedures; fire evacuation, building risk assessments and monitoring of annual inspections of building equipment. Responsible for investigating, reporting and rectifying all building maintenance and Health and Safety issues/incidents, using Airs web and IPF in line with Corporate Health and Safety protocol. Responsible for the inventory of equipment, I.T and furniture.
6. Maintains a range of highly confidential filing systems for non-active filing including sensitive personal information. Updating/retrieval and tracking of file locations on Liquid Logic as and when non active files are requested. Archiving and destruction in accordance with statutory and departmental requirements.
7. Responsible for convening and servicing complex and sensitive Children Disability Panels; which involves prior preparation; establishing agendas, collating/preparing documentation, liaising with ACMs, Consultant Social Workers/Social Workers; taking and preparing accurate minutes which reflect the discussion and decisions made by the statutory body within a highly sensitive and in a highly confidential environment and inputting on in-house database. Produce an accurate reflection of discussion and decisions made and pursing any follow up action within statutory and procedural timescales. Conveys the accurate information effectively and appropriately to panel/meting chairs and members, Group Managers, ASM and other staff where necessary.
8. Responsible for accurate creation, processing and up loading of Single Point of Referrals within Liquid Logic within set statutory timescales. Accurately records and updates sensitive data, collates performance statistics and information for Children Disability Group Manager and LAFFS Manager. Responsible for the processing and issuing of Blue Badges for families caring for children with disabilities across the City, ensuring stringent checks on validation of all documentation is carried out prior to allocation.
9. Directly manages a small staff team whilst co-ordinating, allocating, and monitoring support. Monitoring performance and skills in order to ensure a motivated and effective workforce. Leads on the recruitment and selection of staff, planning effective inductions, delivery of in house training, supervisions, carry out and monitor PPD’s, individual’s learning and development. Allocate, organise and prioritise their work to meet departmental requirements. Assists Professional Practice Managers with any appropriate work requests.
10. Contributes to the acquisition and control of financial provision across Children Disability Teams and Children Homes by maintaining financial documents to ensure records are accurately processed following corporate protocol. Processes requests for goods and services following appropriate procurement procedures. Verifies deliveries, resolves discrepancies as necessary and updates records. Prepares and processes financial documents for payment. Responsible for the location and acquisition of specialised items and the monitoring of the system for ordering, storage and distribution of stationery, equipment and supplies.
11. Responsible for the accurate distribution of large cash amounts across Children Disability Teams and children’s homes. Guiding Social work teams, Children Home staff on protocol for cash and advising on alternative methods for purchases. Responsible for stringent monitoring and balancing of a large imprest account, monitoring spend, reconciling against bank account statements, cancelling out of date cheques, dealing with discrepancies whilst liaising with audit. In line with departmental audit provision responsible for ensuring Section 17 spend is accurately coded to relevant analysis code and recorded on relevant spreadsheet.
12. Responsible for preparing financial information reports for Group Manager and Consultant Social Workers, advising on anomalies in conjunction with financial regulations and audit guidelines. Contributes to overall distribution of budget coding by monitoring spend, and advising the Group Manager on cost distribution for whole building costs. Responsible for rectifying discrepancies within budgets by investigating unexplained spend, identifying correct cost center and processing journal transfers.

NC4070.Professional Practice Support Officer Front of House Children Disability.docx

Compensation Grades: GRADES 5. Pay Ranges: £26,824.00 - £29,064.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 5- Enhanced (Child Workforce) - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.