Chief Tenant Services & Housing Strategy Lead

Saffron Housing Trust Limited; Tharston; Hybrid; GBP 92,000 - 112,000; Full time

Job summary

Saffron Housing Trust Limited in Norfolk invites a senior strategic leader to shape Housing, Independent Living and Service Charges, Rent & Income. You will set direction, inspire teams and drive delivery while staying close to tenants and frontline services.

The role requires a proven track record of leading complex customer-facing services, shaping strategy and delivering service, performance and cultural improvements within social housing, governance and regulatory contexts.

Qualifications

• Proven track record of leading complex customer-facing services.
• Strong understanding of social housing, regulation, governance and assurance.
• Experience working with Executive Teams and Boards.

Responsibilities

• Set direction for Housing, Independent Living and Service Charges, Rent & Income through Heads of Service.
• Drive delivery, accountability and leadership capability while staying connected to tenants and frontline services.
• Lead and shape strategy to deliver service, performance and cultural improvements in social housing.
• Collaborate with Executive Team and Board to ensure governance, assurance and best practice in the organisation.
• Inspire, energise and develop the Senior Leadership Team to deliver excellent outcomes for tenants.

Job description

Location: Long Stratton, Norwich, Norfolk (Hybrid)

Salary: £102,000 per annum

This is a critical leadership role at Saffron, shaping the future of our services and ensuring tenants and communities remain at the heart of how they develop.

As our strategic lead for Housing, Independent Living and Service Charges, Rent & Income, you will set direction, inspire people and turn ambition into delivery. Working through Heads of Service, you will create clarity and accountability, build leadership capability and bring people with you through change, while staying close enough to tenants and frontline services to understand how they really perform.

We’re looking for an experienced senior housing leader with a strong track record of leading complex customer-facing services, shaping strategy and delivering meaningful service, performance and cultural improvement. You’ll bring a deep understanding of social housing, regulation, governance and assurance, alongside the judgement and credibility to work effectively with our Executive Team and Board.

As a member of our Senior Leadership Team, you’ll help shape Saffron’s wider future. You’ll look outward, anticipate what’s coming next and bring fresh thinking and best practice into the organisation.

Above all, you’ll be an authentic, ambitious and inspiring leader who can set a clear direction, build belief and deliver excellent outcomes for tenants.