Chief Quality & Improvement Officer

NATS; Whiteley; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Pension scheme

Income protection

Life assurance

Wellbeing and health support

Flexible working options

Career development opportunities

Employee discounts

Recognition awards

Job summary

NATS is the UK’s leading air navigation service provider, delivering high‑quality safety‑critical outcomes across the capital programme and transformation portfolio. This senior role leads the Quality and Improvement function, setting strategy, building capability and driving measurable improvements across complex change initiatives.

As part of the Safety, Assurance and Readiness leadership team, you will provide evidence‑based advice, challenge senior leaders and foster a culture of learning,

Qualifications

• Senior leadership experience in quality management, organisational assurance or related field.
• Experience leading teams and developing professional capability.
• Strong track record delivering measurable improvements in complex organisations.
• Experience designing or implementing quality frameworks and governance.

Responsibilities

• Lead the Quality and Improvement function with a clear strategic direction and ensure sufficient skills and resources.
• Develop and maintain the organisation’s quality framework, standards and working methods.
• Drive continuous improvement using evidence, assurance findings and operational experience.
• Build trusted relationships with senior leaders across operations, engineering and regulation and present clear recommendations.

Skills

Senior leadership

Quality management

Organisational learning

Risk management

Data-driven decisions

Stakeholder influence

Education

Quality management degree

Job description

NATS is the UK’s leading air navigation service provider, delivering high‑quality safety‑critical outcomes across the capital programme and transformation portfolio. This senior role leads the Quality and Improvement function, setting strategy, building capability and driving measurable improvements across complex change initiatives.

As part of the Safety, Assurance and Readiness leadership team, you will provide evidence‑based advice, challenge senior leaders and foster a culture of learning,