Chief Operations Officer

GCPA - Gloucestershire Care Providers Association; Gloucester; On-site; GBP 42,000 - 65,000; Full time

Job summary

Gloucestershire Care Providers Association is seeking an experienced Adult Social Care Provider Engagement & Development Manager to engage providers across Gloucestershire and link with Gloucestershire County Council and health system partners. The role combines stakeholder engagement, market development, business support, communications, and project management.

You will build relationships with both members and non-members, create practical solutions to sector challenges, and support strategic

Qualifications

• Significant experience in adult social care, health and social care, local government or related environment.
• Strong understanding of the adult social care provider market and its challenges.
• Experience working with multiple stakeholders across organisational boundaries.
• Experience with commissioners, providers and health and social care organisations.
• Experience of stakeholder engagement, consultation and meetings facilitation.
• Experience delivering projects or initiatives.
• Experience gathering and presenting market intelligence.
• Experience producing professional communications or newsletters.
• Understanding of equality, diversity and inclusion in health and social care.
• Knowledge of Gloucestershire’s adult social care market.
• Experience with local authorities or Integrated Care Systems.
• Experience of market shaping, commissioning or provider engagement.
• Experience of workforce development, recruitment or retention initiatives.
• Knowledge of regulatory and policy environment in adult social care.
• Experience supporting digital transformation or improvement initiatives.

Responsibilities

• Engage and represent adult social care providers across Gloucestershire.
• Collaborate with commissioners, providers and system partners to reflect provider views.
• Develop market initiatives and service development activities.
• Coordinate communications, reports and newsletters for stakeholder groups.
• Support workforce development and recruitment activities within the sector.

Skills

Stakeholder engagement

Project management

Market development

Communications

Workforce development

Strategic thinking

Data interpretation

Evidence-based reporting

Diversity & inclusion

Provider engagement

Cross-organisational collaboration

Relationship building

Education

Experience in adult social care sector (context)

Job description

Adult Social Care Provider Engagement & Development Manager

Location: Gloucestershire

Salary: TBC subject to experience

Hours: 37.5 Contract: [Permanent / Fixed Term]

Reports to: Gloucestershire Care Providers Association Chairperson(s)

About the Role

We are seeking an experienced and highly collaborative Adult Social Care Provider Engagement & Development Manager to play a key role in representing, supporting and engaging adult social care providers across Gloucestershire.

Working across the older people, disability and mental health sectors, you will act as an important link between providers, Gloucestershire County Council and wider health and social care system partners. You will ensure that the views, experiences and needs of providers are heard and reflected in commissioning, market-shaping and service development activity.

This is a varied role combining stakeholder engagement, market development, business support, communications, workforce development, project management and strategic partnership working.

You will build strong relationships across the adult social care market, including with providers who are not members of the organisation, and will help create practical solutions to the challenges facing the sector.

Person Specification

Essential Experience and Knowledge

• Significant experience within adult social care, health and social care, local government or a closely related environment.
• Strong understanding of the adult social care provider market and the challenges facing providers.
• Experience of working with multiple stakeholders across organisational boundaries.
• Experience of partnership working with commissioners, providers and/or health and social care organisations.
• Experience of stakeholder engagement, consultation and facilitating meetings or forums.
• Experience of developing and delivering projects or initiatives.
• Experience of gathering, interpreting and presenting information and market intelligence.
• Experience of producing professional communications, reports and/or newsletters.
• Understanding of the importance of equality, diversity and inclusion within health and social care.
• Knowledge of Gloucestershire’s adult social care market.
• Experience working with a local authority or Integrated Care System.
• Experience of market shaping, commissioning or provider engagement.
• Experience of workforce development, recruitment or retention initiatives.
• Knowledge of the regulatory and policy environment affecting adult social care.
• Experience of supporting digital transformation or improvement initiatives.

Skills and Attributes

We are looking for someone who is:

• An excellent communicator – able to communicate confidently with providers, commissioners, senior stakeholders and system partners.
• Collaborative and relationship-focused – able to build trust across a diverse range of organisations.
• Strategic but practical – able to understand the bigger picture while turning ideas into achievable actions.
• Influential and confident – comfortable representing provider views and constructively challenging where appropriate.
• Highly organised – able to manage competing priorities, projects, meetings and deadlines.
• Analytical – able to identify trends and use evidence and intelligence to inform decisions.
• Inclusive – committed to ensuring different voices and perspectives are heard.
• Solutions-focused – able to identify practical responses to complex sector challenges.
• Adaptable – comfortable working in a changing health and social care environment.
• Professional and trustworthy – able to handle sensitive, confidential and commercially sensitive information appropriately.