Community Engagement & User Experience Officers

Buckinghamshire Council; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Buckinghamshire Council is recruiting for Community Engagement & User Experience Officers to improve Adult Social Care through lived experience, coproduction and accessible information. The role spans digital and physical content, engagement activities, and partnership work with residents, carers and community networks.

The permanent and fixed-term roles emphasize gathering feedback, shaping service delivery, and driving improvements with inclusive participation across online and in‑person

Qualifications

• Engagement and coproduction expertise with residents, service users, carers and partners.

Responsibilities

• Lead engagement and coproduction activities with lived experience groups and partners.
• Gather, analyse feedback and monitor impact to inform service improvements.
• Promote coproduction to place lived experience at the heart of service design.
• Develop accessible information, advice and guidance for users.
• Deliver inclusive engagement activities, forums, and community outreach.
• Manage and develop website content to be accessible and user‑focused.

Skills

Engagement and coproduction

Digital communications

Analytical & data use

Stakeholder management

Job description

Community Engagement & User Experience Officers

Location: Buckinghamshire County Wide

We are also looking for a permanent full-time Community Engagement Officer & User Experience Officer to join our outstanding Quality, Standards & Practice team.

About us

Make a real difference to Adult Social Care by ensuring residents voices and lived experiences shape the services they use. Working alongside dedicated colleagues and partners, you'll help deliver person-centred services through meaningful collaboration, engagement and co-production

Our exciting permanent role combines digital and physical content and communications, community engagement, coproduction and user experience to help ensure residents, families and carers can shape adult social care services and easily access the information advice and guidance and support they need.

About the role

For the fixed-term role until 31 st March: Working across a new Learning Disability programme of work, you'll coordinate engagement and coproduction activities, ensuring resident lived experience shapes service development and improvement. You'll build partnerships, facilitate inclusive participation, and demonstrate how feedback drives meaningful change.

What You’ll Be Doing

• Lead engagement and coproduction activities, building relationships with people with lived experience, families, carers, community groups, providers and partners, while facilitating inclusive workshops and events.
• Gather and analyse feedback, monitor impact, support governance and decision-making processes, and help evidence service improvements through person-centred, coproduced approaches.

For the Permanent role: You will play a key role in strengthening coproduction and ensuring that the voices of people with lived experience are at the heart of Adult Social Care. You will build and maintain relationships with our online and in‑person forum communities, local resident groups, faith organisations, and other community networks, creating opportunities for residents to share their lived experiences and perspectives. Through regular engagement and coproduction activities, you will gather valuable feedback to help shape service delivery, influence decision making, and drive continuous improvement across Adult Social Care.

What You’ll be Doing

• Promote a culture of co‑production, ensuring lived experience feedback from residents, carers, and families influences service design and improvement
• Develop, strengthen and manage accessible information, advice and guidance
• Deliver inclusive engagement activities, coproduction forums, and community outreach initiatives.
• Manage and develop website content to ensure it is accessible, accurate, engaging, and user‑focused.

About you

You will be passionate about coproduction, community engagement, and ensuring the voices of people with lived experience shape service delivery and improvement. Successful candidates will have strong communication and relationship‑building skills, experience engaging with diverse stakeholders, and the ability to develop accessible communications, analyse feedback and insights, and use engagement activity to drive positive outcomes for residents, service users, and communities.

Key requirements:

• Engagement and coproduction expertise with experience working alongside residents, service users, carers, community representatives, and partner organisations to influence service development and improvement.
• Excellent communication and digital skills, including creating engaging content, reports, presentations, accessible materials, website and social media management, and delivering forums or engagement programmes.
• Strong organisational and analytical abilities, with experience gathering and interpreting feedback, using data and analytics to inform decisions, managing competing priorities, and promoting equality, diversity, inclusion, and accessibility in all aspects of engagement.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Laura Lloyd at [emailprotected] for an informal discussion.

Interview Date:w/c 28 th September 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

All unspent convictions and conditional cautions

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).