Chief Operating Officer

Connected Voice; Newcastle upon Tyne; On-site; GBP 45,000; Full time

Job summary

A vibrant community charity in Newcastle upon Tyne is seeking a Chief Operating Officer to lead operational strategy and ensure service excellence. The ideal candidate will have extensive leadership experience, strong people skills, and a passion for empowering staff. You will play a key role in reducing health inequalities and will be instrumental in delivering innovative community projects. This role offers a competitive salary and the opportunity to make a significant impact on local communities.

Qualifications

• Significant experience in leading operations.
• Ability to manage multiple deadlines and projects.
• Proven track record of strategic planning and implementation.

Responsibilities

• Shape and deliver organisational strategy.
• Ensure operational excellence across all areas.
• Present vision and values to stakeholders.

Skills

Leadership

Strategic planning

Operational management

People skills

Risk management

Job description

Chief Operating Officer

Organisation: Edberts House
Hours: 30 – 37 hours per week (open to negotiation)
Salary: £45,000 per year pro rata

Description
We are looking for an experienced values-driven leader who will play a critical role in shaping the charity’s future, ensuring sustainability, growth, and the highest standards of service delivery. You will play a key role in shaping and delivering our organisational strategy while ensuring operational excellence across all areas.
Edberts House has been operating for over 15 years, supporting over 7,000 people last year across our projects. We are a vibrant, community-led charity delivering place-based initiatives across Gateshead, from grassroots projects to collaborative work with statutory partners. We are committed to reducing health inequalities and empowering local people to build healthier, happier, and friendlier communities.
We have a committed and experienced team of around 50 staff, delivering services across multiple sites in Gateshead. Our work is founded on prevention, innovation, and a deep belief in the strength and potential of local people. We run four long-standing community house projects, a social prescribing team embedded within primary and secondary care, and pilot initiatives with CNTW and Gateshead local authority in schools. We are also proud to lead Compassionate Gateshead, in partnership with NHS North East and North Cumbria.
You will be a strong and confident presenter, able to articulate our vision and values to all stakeholders, and, on occasion, will deputise for the CEO. This is primarily an internal facing role, working with the CEO, Board and Senior Leadership team to provide consistent, strategic, financial and operational leadership, ensuring the smooth and efficient operation of the organisation. This role requires someone with significant experience in leading operations, excellent people skills and a passion for empowering and developing staff. The ideal candidate will also have experience in proactive risk management, the ability to manage multiple deadlines and projects, and a proven track record of strategic planning and implementation.
You will be joining a committed, passionate and experienced team that is making a big difference to the lives of local people.

Application Resources
Job description & application form available via https://edbertshouse.org/join-us or email: [e-mail]

Application instructions
Please email your completed application and a covering letter to [e-mail] by no later than 12noon on Monday 12th January 2026
Interviews will be held PM on Monday 26th January 2026