Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 80,000 - 150,000; Full time

Job summary

A leading global property management platform is seeking a Chief Commercial Officer to drive growth as it transitions from founder-led to a mature SaaS business. The role involves executing commercial strategies, managing operations, and supporting UK market stabilization while enabling future international expansion.

Qualifications

• Deep SaaS commercial leadership experience in growth environments.
• Proven ability to implement structure across sales and customer success.
• Strong stakeholder management skills.

Responsibilities

• Develop and execute commercial strategies in sales and account management.
• Manage client delivery and operations, ensuring team accountability.
• Support long-term international expansion with focus on the UK market.

Skills

Commercial strategy development

Stakeholder management

Operational structure implementation

Customer success leadership

Job description

Chief Commercial Officer / Commercial Director (SaaS), Newcastle-upon-Tyne, Tyne and Wear

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months)
• Interview Process: Two-stage process with senior leadership and product stakeholders
• Start Date: ASAP

Business Context:

• This is a global property management platform, acquired last year by a fast-growing SaaS organisation.
• Experiencing typical scale-up challenges such as immature operating models and commercial structures.
• Several deep dives completed; now understanding pain points and opportunities.
• Opportunity to reshape the business with new senior commercial leadership.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business.
• Implement operational control across customer excellence, sales, and account management.
• Build an end-to-end commercial model supporting delivery and growth.
• Focus initially on stabilising the UK market, then explore international expansion (France and US).

Purpose:

Own and deliver the commercial strategy, professionalise operations, and support scaling.

Responsibilities:

• Develop and execute commercial strategies in sales, account management, and customer success.
• Manage client delivery, operations, and team accountability.
• Oversee compliance, billing, and service delivery performance.
• Collaborate with product leadership to align market needs and operational insights.
• Establish performance tracking, forecasting, and reporting frameworks.
• Operate as the day-to-day commercial lead during the founder's transition to a product-focused role.
• Support long-term international expansion, with a focus on stabilising the UK business.

Experience:

• Deep SaaS commercial leadership experience, preferably in growth or scale-up environments.
• Track record leading customer-facing teams in founder-led businesses.
• Comfortable in ambiguous, high-growth, non-corporate settings.
• Proven ability to implement structure and processes across sales, customer success, and operations.
• Strong stakeholder management skills, including with founders.
• Ability to quickly adapt and gain traction in fast-moving organisations.
• Based in the UK, with immediate focus on the UK market.

Team Structure:

• Reports to the product-focused founder.
• Direct reports include Head of Sales, Head of Accounts, and Customer Excellence leads.
• Works closely with internal leadership on future organisational structure and delivery oversight.