Chief Commercial Officer

Trust Payments; London Borough of Bromley; Hybrid; GBP 150,000 - 230,000; Full time

Benefits offered by this job

Dynamic fintech environment

Flexible work arrangements

Wellness programs

Generous leave provisions

Family-friendly policies

Pension and healthcare

Team events

Career development

Job summary

Trust Payments in the United Kingdom seeks a strategic Chief Commercial Officer to lead revenue, margin and market growth across global segments. You will steer sales, partnerships, marketing and product-facing functions, reporting to the executive team and collaborating with the CEO and CFO.

The role requires extensive leadership experience in payments/fintech, deep pricing and risk insight, and a track record of profitable growth within regulated frameworks.

Qualifications

• Senior commercial experience (10+ years) in payments, fintech or financial services, with leadership responsibility.
• At least five years in executive or divisional leadership roles.
• Deep understanding of merchant acquiring economics, scheme rules, interchange and pricing.
• Experience building and managing large multi-channel sales organizations.
• Excellent negotiating and relationship-building skills at CEO/Board/partner level.
• Strong risk, conduct and regulatory judgment.
• Strong commercial and financial acumen with P&L accountability.

Responsibilities

• Develop and own the group commercial strategy aligned to the corporate plan.
• Drive revenue, margin and growth across segments, products and territories.
• Oversee sales, partnerships, marketing and product-commercial functions.
• Lead direct, indirect, and channel sales including ISOs and resellers.
• Shape pricing strategy and roadmaps with Product and Technology teams.
• Oversee marketing, brand, and demand-generation activity.
• Set onboarding standards and drive customer retention and upsell.
• Ensure compliance with FCA, MFSA, schemes and regulatory requirements.

Skills

Senior commercial experience

Executive leadership

Negotiation skills

Regulatory risk

P&L ownership

Payments/Fintech knowledge

Job description

Company Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.

Trust Payments has an exciting opportunity for a Chief Commercial Officer to join their team.

Location: Hybrid, Bromley, with regular travel to UK and European markets

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

The Chief Commercial Officer (CCO) is accountable for Group revenue, margin and market growth. The CCO will define and deliver the commercial strategy across all segments, products and territories, and will oversee the sales, partnerships, marketing and product-commercial functions. The role is a core member of the Executive Committee and works closely with the Group CEO, European CEO, Chief Financial Officer, Chief Risk and Compliance Officer and Chief Technology Officer.

Key Responsibilities

Strategy and Growth

• Develop and take responsibility for the Group commercial strategy, aligned to the corporate plan and risk appetite.
• Deliver revenue, gross margin and new-business targets across acquiring, gateway and value-added services.
• Identify and prioritise new segments, verticals and geographies, including cross-border expansion in Europe.
• Contribute commercial input into M&A, partnership and investment opportunities, working closely with colleagues across the business.

Sales and Distribution

• Oversee direct, indirect and channel sales, including ISOs, ISVs, resellers and strategic partners.
• Develop and support a high-performing enterprise, mid-market and SME sales model.
• Take responsibility for pipeline governance, forecasting accuracy and sales performance management.
• Develop and nurture key client and partner relationships at senior level.

Pricing, Product and Proposition

• Take responsibility for pricing strategy and margin management, including scheme, interchange and processing cost dynamics.
• Partner with Product and Technology to shape the roadmap, based on customer insight and market analysis.
• Coordinate commercial negotiations on material client and partner agreements.

Marketing and Brand

• Oversee marketing, brand, proposition and demand-generation activity.
• Ensure a clear and consistent market position for Trust Payments against competitors.

Customer Success and Retention

• Set standards for onboarding, account management and customer experience.
• Reduce attrition and increase revenue per merchant through cross-sell and upsell.

Governance and Risk

• Ensure all commercial activity complies with FCA, MFSA, scheme and applicable financial crime requirements.
• Work with Risk and Compliance on merchant onboarding standards, risk appetite and conduct (including Consumer Duty where relevant).
• Contribute to Executive Committee and Board reporting.

Leadership

• Guide, develop and, where necessary, restructure the commercial organisation.
• Build a performance culture based on accountability, collaboration and integrity.
• Contribute to Group leadership and wider executive decision processes, working collaboratively with fellow executives.

Person Specification

Essential

• Senior commercial experience (typically ten or more years) in payments, acquiring, fintech or financial services, including at least five years at executive or divisional leadership level.
• A demonstrable record of delivering profitable revenue growth in a regulated environment.
• Deep understanding of merchant acquiring economics, scheme rules, interchange and pricing.
• Experience of developing and managing large, multi-channel sales organisations.
• Excellent negotiating and relationship-building skills at CEO, Board and partner level.
• Sound judgement on risk, conduct and regulatory obligations.
• Excellent commercial and financial acumen, with strong analytical skills, including P&L responsibility.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.