Checkout & Service Team Lead - Customer Experience

B&Q Ireland; Coleraine; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Award-winning pension

Bonus scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee assistance

Shopping discounts

Wellbeing benefits

Job summary

B&Q Coleraine is seeking a Service Team Manager to lead and inspire the checkout team, delivering an exceptional customer journey. You will shape service standards, drive the Make Every Customer Count agenda, and ensure safety and compliance across the store.

Join a company committed to diversity and inclusion, with a strong benefits package including a competitive salary, bonus, pension, and generous holiday.

Qualifications

• Lead a high-performing, inclusive team to deliver a great customer journey.
• Demonstrate customer focus, safety, and compliance in store operations.
• Inspire and implement the 'Make Every Customer Count' agenda daily.

Responsibilities

• Lead the checkout team and front-end service experience.
• Oversee safety, security and compliance routines across the store.
• Drive service excellence through a newly formed Shift Leads team.

Skills

Leadership

Customer service

Emotional intelligence

Problem solving

Influencing others

Team management

Job description

B&Q Coleraine is seeking a Service Team Manager to lead and inspire the checkout team, delivering an exceptional customer journey. You will shape service standards, drive the Make Every Customer Count agenda, and ensure safety and compliance across the store.

Join a company committed to diversity and inclusion, with a strong benefits package including a competitive salary, bonus, pension, and generous holiday.