CHC & Complex Care Case Manager

NHS Surrey and Sussex ICB; Ewell; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Homeworking

Job summary

NHS Surrey and Sussex ICB is recruiting an AACC Practitioner to deliver a high-quality end-to-end Continuing Healthcare service. You will work across the AACC pathway, supporting staff, handling enquiries and contributing to assessments and reviews for Surrey and Sussex residents.

The role requires degree-level education and up-to-date NMC registration, with the ability to travel to carry out assessments across Surrey and Sussex.

Qualifications

• Degree-level education or equivalent with up-to-date registration with the relevant regulatory body (NMC).
• Experience in health or care environment and ongoing professional development.
• Knowledge of NHS Continuing Healthcare and Funded Nursing Care policies.
• Ability to manage clinical caseloads and complex issues within timescales.

Responsibilities

• Work as part of the AACC Team to deliver a high-quality end-to-end service, mentoring staff to achieve improvements.
• Manage enquiries from patients, the public and professionals.
• Facilitate CHC assessments and reviews per SOPs, monitor care quality, and assist with complaints and disputes.
• Provide specialist advice and guidance on Continuing Healthcare to professionals, patients and families.

Skills

Communication skills

NMC registration

Complex issue handling

Team collaboration

Financial awareness

Project management

Education

Degree level in relevant subject

Up-to-date NMC registration

Job description

NHS Surrey and Sussex ICB is recruiting an AACC Practitioner to deliver a high-quality end-to-end Continuing Healthcare service. You will work across the AACC pathway, supporting staff, handling enquiries and contributing to assessments and reviews for Surrey and Sussex residents.

The role requires degree-level education and up-to-date NMC registration, with the ability to travel to carry out assessments across Surrey and Sussex.