CHAT Advisor – Children with Disabilities Team

Hoople Group; Hereford; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

LGPS Pension

Annual leave 31 days

Flexible hours

EAP

Job summary

Herefordshire Council is seeking a CHAT Advisor in the Children with Disabilities Team. The role provides information, advice, guidance and support to children and young people with disabilities and their families, helping them access the right services at the right time.

You will contact families after referrals, conduct telephone discussions, identify needs and develop outcomes and support plans to improve wellbeing and inclusion.

Qualifications

• Ability to listen to families and assess needs.
• Ability to communicate with professionals and signpost to services.
• Attention to detail with reasonable IT skills.

Responsibilities

• Provide information, advice, guidance and support to children and families.
• Make initial contact with families after referrals and assess needs.
• Develop outcomes and support plans to improve wellbeing, development and inclusion.
• Signpost to community, health, education and voluntary sector services.

Skills

Listening

Communication

IT skills

Job description

Job Title: CHAT Advisor – Children with Disabilities Team

Hours: 20

Salary: HC6 £29,071 - £33,119 (pro rata £15,714 - £17,902) per annum

Contract: permanent

Closing date: 27/09/2026

The Role

An exciting opportunity has arisen for the position of CHAT Advisor in the Children with Disabilities Team.

The role of the CHAT Advisor within the Children with Disabilities Team is to provide information, advice, guidance and support to children and young people with disabilities and their families, ensuring they can access the right services and support at the right time.

The initial part of the role is to make contact with families following a referral or request for support. Through telephone discussions, and where appropriate other forms of communication, the CHAT Advisor will work with families to understand their child's strengths, needs and circumstances, as well as identify any challenges impacting on the child, young person or family. Together, outcomes and support plans will be agreed to help improve the child's wellbeing, development and inclusion.

CHAT Advisors act as a key point of contact for families awaiting specialist or targeted services, providing ongoing information, reassurance and signposting to appropriate community, health, education and voluntary sector support.

About You

We are looking for someone who is able to listen to a family’s needs and consider support options, able to speak with professionals and offer support around EHA’s, has a good attention to detail with good IT skills and someone that thrives in a face paced environment within a friendly team.

We Offer

• Salary: £29,071 - £33,119 pro rata (£15,714 - £17,902 per annum)
• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave: 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours
• Employee Assistance Programme: 24/7 access to support and counselling
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.

Herefordshire Council Plan

The Council Plan Sets Out How We Will Make Our Contribution To Achieving a Better And More Successful Herefordshire, Please See The Link Below To Find Out More:

Herefordshire Council Plan 2024-2028

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].

If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.