CHAT Advisor – Children with Disabilities Team

Hoople Ltd; Hereford; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Salary

LGPS Pension

Generous Annual Leave

Flexible working

Employee Assistance Programme

Perks and discounts

Job summary

Herefordshire Council is seeking a CHAT Advisor in the Children with Disabilities Team in Hereford. The role involves contacting families, assessing needs, and developing support plans to improve wellbeing and inclusion.

The post supports children and young people with disabilities and their families across local services. It is a permanent contract with a 20-hour week, offering a competitive salary, pension, generous leave, flexible working and access to employee benefits.

Qualifications

• Ability to listen to a family’s needs and consider support options.
• Good attention to detail with IT skills.
• Ability to work in a fast-paced environment within a friendly team.

Responsibilities

• Provide information, advice, guidance and support to children and young people with disabilities and their families, ensuring access to the right services at the right time.
• Make initial contact with families following referrals, discuss needs over the phone and other appropriate channels, and develop outcomes and support plans.
• Act as a point of contact for families awaiting specialist services, offering information, reassurance and signposting to community, health, education and voluntary sector support.

Job description

About The Role

Job Title: CHAT Advisor – Children with Disabilities Team

Hours: 20

Salary: HC6 £29,071 - £33,119 (pro rata £15,714 - £17,902) per annum

Contract: permanent

Closing date: 27/09/2026

The Role An exciting opportunity has arisen for the position of CHAT Advisor in the Children with Disabilities Team.

The role of the CHAT Advisor within the Children with Disabilities Team is to provide information, advice, guidance and support to children and young people with disabilities and their families, ensuring they can access the right services and support at the right time.

The initial part of the role is to make contact with families following a referral or request for support. Through telephone discussions, and where appropriate other forms of communication, the CHAT Advisor will work with families to understand their child's strengths, needs and circumstances, as well as identify any challenges impacting on the child, young person or family. Together, outcomes and support plans will be agreed to help improve the child's wellbeing, development and inclusion.

CHAT Advisors act as a key point of contact for families awaiting specialist or targeted services, providing ongoing information, reassurance and signposting to appropriate community, health, education and voluntary sector support.

Come and join us on our Restorative Journey of Improvement to gain the best for children and families in Herefordshire.

About You

We are looking for someone who is able to listen to a family’s needs and consider support options, able to speak with professionals and offer support around EHA’s, has a good attention to detail with good IT skills and someone that thrives in a face paced environment within a friendly team.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary:£29,071 - £33,119 pro rata (£15,714 - £17,902 per annum)
• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave:31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working:flexi-time, job-share, part-time hours
• Employee Assistance Programme:24/7 access to support and counselling
• Pick your perks– our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.

Herefordshire Council Plan

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan 2024-2028

Reasonable Adjustments

If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.