Early Help Information and Signposting Officer

We Manage Jobs(WMJobs); Hereford; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

Salary: £26,847‑£29,071 (pro rata)

31 days annual leave (pro rata) + bank

Flexible working

Employee Assistance Programme

Professional membership fees

Perks - range of discounts

Job summary

WMJobs is seeking an Early Help Information and Signposting Officer to join the Children’s Centre/Family Hub network in Herefordshire. The role covers the whole county, requires travel, and may involve lone-working periods.

You will help provide the best start for children and families in Herefordshire. The role involves data processing, documentation, back and front-office duties, answering calls, updating social channels, and liaising with multi‑agency partners.

Qualifications

• Good knowledge and experience of using Microsoft software packages and a variety of digital platforms.

Responsibilities

• Back office and front office duties including answering telephone enquiries and updating social media pages.
• Liaise with the public and multi‑agency professionals; maintain accurate records and documentation.
• Support collaboration with colleagues to engage families in the appropriate services.

Skills

Microsoft Office

Digital platforms

Job description

About The Role

Job Title: Early Help Information and Signposting Officer

Contract: Fixed Term Contract for 12 months - two positions available

Hours: 22.50 hours (Tuesday/Wednesday-Friday)

Salary: HC05 £26,847 to £29,071 (pro rata £16,323 to £17,678) per annum

Location: Children’s Centre/Family Hub, Herefordshire

Closing date: 27/09/2026

Interview date: 29/09/2026 or 01/10/2026

The Role

As an Early Help Information and Signposting Officer, you will be attached to the Children Centres/Family Hubs team which covers the whole of Herefordshire and Children’s Centres/Family Hubs reach areas and therefore would need to be able to travel where necessary. The team are spread out across the centres/hubs and there will be times when you are lone working. Come and join us to provide the best start for children and families in Herefordshire.

About You

You will be responsible for processing data and information for Family Hub network services and potentially the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre/Family Hub. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres/hubs and services. You may support collaboration with colleagues and multi‑agency partners to engage families in the appropriate services and maintain health and safety procedures. As an Early Help Information and Signposting Officer, you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.

We Offer

• Salary range of £26,847 to £29,071 (pro rata £16,323 to £17,678) per annum
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community. Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference. It’s an exciting time to join us as we develop our network of Family Hubs. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care. If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire where your work truly matters.

Herefordshire Council Plan

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more: Herefordshire Council Plan 2024-2028

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail]. If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre‑employment checks.