Charity Shop Supervisor - Lead Merchandising & Community

Sue Ryder Care; Cheltenham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro rata + bank hols

Company pension scheme

Staff discount with retailers

Refer a Friend £250

Enhanced maternity/paternity/adoption

Job summary

Sue Ryder Care is seeking a Shop Supervisor in Cheltenham to help drive sales and support the team in delivering excellent service. The role involves engaging with customers and donors, building community links for stock donations, and supporting volunteer recruitment and training.

It emphasizes maintaining shop standards and promoting fundraising initiatives. The position is part-time, on-site, with a focus on meeting targets while providing a great customer experience and contributing to Sue

Qualifications

• Customer service experience required.
• Previous supervisory experience preferred.
• Cash handling/t till work experience advantageous.
• Basic IT skills (email, messages, video calls).
• Strong organisational skills essential.
• Experience working alone or unsupervised in shifts.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to deliver excellent customer service.
• Build community relationships to generate donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high merchandising, housekeeping and health & safety standards.
• Manage stock and EPOS processes to keep shop presentable.
• Promote the Sue Ryder brand and fundraising campaigns.

Skills

Customer Service

Supervisory Experience

Cash Handling

IT Skills

Organisational Skills

Lone Working

Job description

Sue Ryder Care is seeking a Shop Supervisor in Cheltenham to help drive sales and support the team in delivering excellent service. The role involves engaging with customers and donors, building community links for stock donations, and supporting volunteer recruitment and training.

It emphasizes maintaining shop standards and promoting fundraising initiatives. The position is part-time, on-site, with a focus on meeting targets while providing a great customer experience and contributing to Sue