Charity Retail Store Lead

Marie Curie Hospice, Glasgow; Merley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme (7.5% match)

Training programmes

Personal development

Wellbeing support

Eye care

Job summary

Marie Curie is recruiting for a Store Manager in a charity shop. You will assist the Retail Manager to maximise sales, maintain high store standards, process donations, and ensure pricing aligns with charity guidelines.

You will lead by coaching volunteers and staff to engage customers and promote donations and loyalty schemes. You will engage with the community, recruit volunteers, and ensure all staff follow Marie Curie procedures.

Qualifications

• Previous retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial procedures, including sales records.
• Strong interpersonal and communication skills with a customer-first attitude.
• Ability to work independently and as part of a team.
• Good organisational skills and ability to prioritise workload.
• Understanding of health and safety in retail.
• Experience in managing and motivating volunteers is desirable.

Responsibilities

• Assist Retail Manager in maximising sales through high display standards, stock rotation, and pricing.
• Ensure donated goods are processed on time and priced per charity guidelines.
• Maximise Gift Aid income and oversee display and admin of bought-in goods.
• Engage customers and coach volunteers and staff to encourage donations and loyalty sign-ups.
• Engage with the community to drive repeat business, stock donations, and recruitment.
• Manage volunteers and ensure adherence to Marie Curie procedures by staff and volunteers.
• In absence of Retail Manager, take responsibility for store operations.

Skills

Retail experience

Cash handling

Interpersonal skills

Teamwork

Organisational skills

Health and safety

Volunteer management

Job description

Marie Curie is recruiting for a Store Manager in a charity shop. You will assist the Retail Manager to maximise sales, maintain high store standards, process donations, and ensure pricing aligns with charity guidelines.

You will lead by coaching volunteers and staff to engage customers and promote donations and loyalty schemes. You will engage with the community, recruit volunteers, and ensure all staff follow Marie Curie procedures.