Retail Store Manager - Lead, Merchandising & Team

Marie-Curie; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer matching

Bike loan scheme

Continuous professional development

Industry-leading training programmes

Wellbeing & EAP

Bereavement & family-friendly benefits

Blue Light Card access

Eye care subsidy

Job summary

Marie Curie is seeking a Retail Manager in London to lead store operations, drive excellent customer experiences and manage volunteers. You will curate donated products with strong visual merchandising, recruit and coach staff, and ensure targets and budgets are met.

You will oversee cash handling, financial reporting and ensure compliance with charity guidelines while maintaining high standards of stock and store presentation.

Qualifications

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team including volunteers.
• Strong understanding of retailing and merchandising display.
• Experience with cash handling and financial records.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Good organisational skills and ability to prioritise workload.

Responsibilities

• Lead store operations to create a memorable shopping experience.
• Curate donated products with strong visual merchandising and feature displays.
• Recruit, train, and support volunteers and staff for store operations.
• Engage customers and coach volunteers to discuss add donations and loyalty sign-ups.
• Ensure sales targets are met and costs stay within budgets.
• Handle financial reporting, cash handling, daily banking and security procedures.
• Ensure donated goods are processed and pricing aligns with charity guidelines.

Skills

Retail experience

Team management

Customer service

Cash handling

Health & safety

Merchandising

Organisational skills

Job description

Marie Curie is seeking a Retail Manager in London to lead store operations, drive excellent customer experiences and manage volunteers. You will curate donated products with strong visual merchandising, recruit and coach staff, and ensure targets and budgets are met.

You will oversee cash handling, financial reporting and ensure compliance with charity guidelines while maintaining high standards of stock and store presentation.