Charity Operations & Data Manager

City of London Corporation; Greater London; Hybrid; GBP 46,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

28 days leave

LGPS pension

Employee assistance programmes

Job summary

City of London Corporation is seeking a senior leader to head support services for Epping Forest, reporting to the Superintendent. You will lead frontline customer support and provide wider administrative support, driving improvements to business systems and budgeting reporting.

The role requires an entrepreneurial approach, strong financial awareness, and experience managing a small team, with a focus on public engagement and transparent reporting to stakeholders.

Qualifications

• Experience in business management and IT systems.
• Strong financial acumen.
• Experience managing a small team.
• Experience in frontline visitor service and delivering customer service excellence.
• Experience compiling reports and presenting data for public audiences.
• Excellent verbal and written communication skills; IT literate with standard MS packages and database use.
• Background working for a charity or public sector with fundraising and charity accounting knowledge.
• Holds a full UK driving licence.

Responsibilities

• Lead a team of support services officers delivering frontline customer support and provide wider administrative support.
• Drive improvements to business management systems and use data analysis to inform the charity’s annual report and other reports.
• Embed the charity’s new financial reporting systems into budgeting processes and improve administrative efficiency across teams.
• Manage the office and support hosting of professional visits.

Skills

Business management

Financial acumen

Team leadership

Frontline visitor service

Reporting and data presentation

IT literacy and MS Office

Fundraising knowledge

Full UK driving licence

Tools

Microsoft Office

Database use

Job description

City of London Corporation is seeking a senior leader to head support services for Epping Forest, reporting to the Superintendent. You will lead frontline customer support and provide wider administrative support, driving improvements to business systems and budgeting reporting.

The role requires an entrepreneurial approach, strong financial awareness, and experience managing a small team, with a focus on public engagement and transparent reporting to stakeholders.