Business Manager

City of London Corporation; Greater London; Hybrid; GBP 46,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

28 days leave

LGPS pension

Employee assistance programmes

Job summary

City of London Corporation is seeking a senior leader to head support services for Epping Forest, reporting to the Superintendent. You will lead frontline customer support and provide wider administrative support, driving improvements to business systems and budgeting reporting.

The role requires an entrepreneurial approach, strong financial awareness, and experience managing a small team, with a focus on public engagement and transparent reporting to stakeholders.

Qualifications

• Experience in business management and IT systems.
• Strong financial acumen.
• Experience managing a small team.
• Experience in frontline visitor service and delivering customer service excellence.
• Experience compiling reports and presenting data for public audiences.
• Excellent verbal and written communication skills; IT literate with standard MS packages and database use.
• Background working for a charity or public sector with fundraising and charity accounting knowledge.
• Holds a full UK driving licence.

Responsibilities

• Lead a team of support services officers delivering frontline customer support and provide wider administrative support.
• Drive improvements to business management systems and use data analysis to inform the charity’s annual report and other reports.
• Embed the charity’s new financial reporting systems into budgeting processes and improve administrative efficiency across teams.
• Manage the office and support hosting of professional visits.

Skills

Business management

Financial acumen

Team leadership

Frontline visitor service

Reporting and data presentation

IT literacy and MS Office

Fundraising knowledge

Full UK driving licence

Tools

Microsoft Office

Database use

Job description

Level of DBS required for this role: Basic

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No

Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm.

Are you passionate about engaging with the public and providing exemplary customer services? Would you enjoy being part of a team that are passionate about the protection of natural habitats and historic landscapes? Do you have management experience alongside proven success of business administration, delivering excellent communications and establishing systems for information management? We seek a dedicated individual to help us conserve and protect Epping Forest helping to shape our charity business.

About Us

Epping Forest stretches from London's East End for 14 miles out into Essex and covers over 6000 acres along with a further 2000 acres of 'buffer land' and receives around 11 million visits each year. Two thirds of the Forest isdesignatedas Special Site of Scientific Interest (SSSI) and Special Area of Conservation (SAC) and is home to over 50,000 veteran trees, over 100 ponds and lakes, two registered parks, 4 ancient monuments, and 8 listed buildings.

The role

As part of the senior leadership team at Epping Forest, and reporting to the Superintendent, you will lead a team of support services officers who deliver frontline customer support and provide wider administrative support across the Epping Forest team. You will lead improvements to business management systems and use data analysis to inform the charity’s annual report, as well as other reports and communications. You will also drive improved administrative efficiency across teams and support colleagues to embed the charity’s new financial reporting systems into their budgeting processes. While formal financial qualifications are notrequired, you will need an entrepreneurial approach, a focus on efficiency and an understanding of whole-life budgeting, helping the charitydemonstratebest value across all its operations. You will also manage the office and support the hosting of professional visits.

Our ideal Candidate

• Has experience in business management and associated IT systems
• Has good financial acumen
• Has experience of managing a small team
• Hasexperience in frontline visitor service and prioritises customer service excellence.
• Has experience of compiling reports and presenting data in an engaging way for public audiences
• Has excellent verbal and written communication skillsand is IT literate withexperience of standard Microsoft packages and database use.
• Ideally has a background working for a charity or public sector with some knowledge of fundraising and charity accounting.
• Holds a full UK driving licence.

Benefits Include

• Competitive salary starting at £46,370 outer London pay scale, depending on experience (clear incremental progress points).
• 28 days annual leave plus public holidays (or time in lieu where applicable).
• Pension schemeoperatedin accordance withLocal Government Pension Scheme
• Employeeassistanceprogrammes including mental well-being support.

This post is exempt from the Rehabilitation of Offenders Act and as part of theselectionprocess the successful applicant willbe requiredto obtainaBasic Disclosure & Barring Service check. Information Form]

This role requiresa SC Clearance (security check) Vetting check.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive andequitableacross the whole organisation, to ensure that everyonehas the opportunity tothrive in the work that we do.

Closingdate: 23:59pmon9 September 2026

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

For more information on our categories for workplace attendance, please view our guidehere .

We will be reviewing this policy and approach at regular intervals to ensurewe’remeeting our attendance needs.