Charity Assistant Shop Manager

PDSA; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading charity is seeking an Assistant Shop Manager to support the management of their retail operations. The successful candidate will work closely with volunteers to enhance customer experiences and ensure profitability. This role requires a strong background in retail, passion for the organization, and excellent people skills.

Benefits

Flexible working options

25 days holiday plus additional Wellbeing Day

Generous pension schemes

Life Assurance policy (4 x Annual Salary)

Employee Assistance Program

Wide range of discounts

Qualifications

• Proven track record in the retail sector delivering sales targets.
• Knowledge of excellent customer service standards.
• Skills to motivate and develop team members.

Responsibilities

• Support the Shop Manager in maximizing profits.
• Coach a team of volunteers to excel in their roles.
• Drive continuous improvement through performance data analysis.

Skills

Interpersonal skills

Customer service knowledge

Coaching abilities

Job description

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If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops might be the right choice for you.

You will support the Rothwell shop manager working with a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well generating item and cash donations from the local community.

The role of Assistant Shop Manager will:

Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data

Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things

Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t

Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

You will have:

A proven track record in the retail sector delivering sales targets

Knowledge of what constitutes great customer service

Skills to instil your passion and abilities in your team

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits including:

Flexible working options

25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year

An additional Wellbeing Day to take whenever you like to help recharge your batteries

Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%

Life Assurance policy (4 x Annual Salary)

Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues

Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.