Service Charges & Rent Manager

Noble Recruiting; Norwich; On-site; GBP 55,000 - 76,000; Full time

Benefits offered by this job

Equal Opportunities Employer

Job summary

Noble Recruiting Limited, based in Billericay, Essex, recruiting on behalf of our client for a Service Charges & Rent Manager, seeks an experienced leader to oversee service charges, rent processes and governance across 7,000+ homes.

You will lead a customer-facing team, ensure compliance with housing legislation, and drive continuous improvement in budgeting, reporting, and stakeholder engagement.

Qualifications

• Degree or equivalent professional experience (essential).
• Evidence of continued professional development (essential).
• CIH Level 3 or above, or working towards it (desirable).
• Extensive service charge and rent management experience within housing or property.
• Strong knowledge of leasehold management and related legislation.

Responsibilities

• Develop, implement, and manage annual service charge budgets, ensuring accuracy and transparency.
• Issue annual rent and service charge notifications in line with regulatory requirements and best practice.
• Provide clear breakdowns of charges with transparent explanations of cost changes.
• Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts).
• Oversee estate charges, utility billing, and sinking funds.
• Respond to resident queries and explain charges clearly.
• Work with contractors, suppliers, and internal teams to ensure agreed service standards.
• Lead implementation of new systems and technologies to improve service delivery.
• Present financial and compliance reports to Boards, Committees, and other governance groups.
• Develop strategic plans, including training, quality assurance, and annual service improvements.

Skills

Budgeting

Stakeholder management

Leadership

Customer service

Regulatory compliance

Education

Bachelor's degree or equivalent

CIH Level 3 or higher (desirable)

Tools

Microsoft Excel

Housing management systems

Job description

Noble Recruiting has an exciting opportunity on behalf of our client for a Service Charges & Rent Manager to take operational responsibility for the effective management, administration, and communication of service charges and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages.

This leadership role ensures compliance, accuracy, transparency, and high customer satisfaction while driving continuous improvement and managing a customer-facing team.

Key Responsibilities

• Develop, implement, and manage annual service charge budgets, ensuring accuracy and transparency.
• Issue annual rent and service charge notifications in line with regulatory requirements and best practice.
• Provide clear breakdowns of charges with transparent explanations of cost changes.
• Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts).
• Oversee estate charges, utility billing, and sinking funds.
• Respond to resident queries and explain charges clearly.
• Work with contractors, suppliers, and internal teams to ensure agreed service standards.
• Lead implementation of new systems and technologies to improve service delivery.
• Present financial and compliance reports to Boards, Committees, and other governance groups.
• Develop strategic plans, including training, quality assurance, and annual service improvements.

Requirements

Education & Qualifications

• Degree or equivalent professional experience (essential).
• Evidence of continued professional development (essential).
• CIH Level 3 or above, or working towards it (desirable).

Experience

• Extensive service charge and rent management experience within housing or property.
• Experience managing complex service charges, estate charges, and varied rent models.
• Strong knowledge of leasehold management and Section 20 consultation processes.
• Experience managing contractors and external managing agents.
• Leadership of customer-facing teams with a proven record of KPI delivery and customer excellence.
• Experience leading change initiatives, system implementations, and presenting financial/compliance reports to senior stakeholders.
• Experience interpreting housing legislation, regulatory changes, and managing internal and external stakeholders.

Skills, Knowledge & Abilities

• Strong knowledge of housing legislation, service charges, rents, and regulatory frameworks.
• Knowledge of the Regulator of Social Housing Consumer Standards (2024) and upcoming reforms.
• Advanced budgeting, forecasting, and financial modelling skills.
• Ability to explain complex financial information in plain English.
• Strong leadership, coaching, customer service, complaint resolution, analytical, reporting, and problem-solving skills.
• High attention to detail, proficiency in Microsoft Office (especially Excel) and housing management systems.

Personal Attributes

• Collaborative with excellent stakeholder management skills.
• Highly organised, able to manage competing priorities.
• Proactive, solutions-focused, and committed to continuous improvement and service excellence.

Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer.