Channel Manager - Aftersales

Vwfs; Milton Keynes; Hybrid; GBP 62,000 - 76,000; Full time

Benefits offered by this job

Discretionary bonus

Employer pension 9%

Car ownership scheme ECO

Car ownership BEV scheme

Private medical insurance

LinkedIn Learning access

Mentoring programs

Cycle to work

Job summary

VWFS UK in Milton Keynes is seeking a Channel Manager to lead the strategy, development and performance of Aftersales products, shaping propositions that deliver value for customers, the dealer network and the business.

You will set the product direction, craft the roadmap and align cross-functional teams across VWFS UK, Volkswagen Group, Brands and Dealers to turn strategy into commercially successful customer propositions.

Qualifications

• Experience in Aftersales product management within automotive brands or financial services.
• Proven track record of launching products from concept to market.
• Strong commercial judgement balancing customer value with profitability.
• Excellent stakeholder management across cross-functional teams.

Responsibilities

• Own the Aftersales product strategy and roadmap, identifying opportunities and taking propositions from concept through to launch and continuous improvement.
• Drive customer and commercial performance, ensuring products provide compelling customer value while supporting sales, profitability and sustainable commercial outcomes.
• Build strong relationships across Volkswagen Group, Brands and Dealers, influencing senior stakeholders and bringing different priorities together to successfully deliver and grow Aftersales propositions.
• Lead products successfully to market, working across Product, Marketing, Sales and Technology teams to prioritise activity, remove barriers and maintain momentum from idea through to delivery.
• Provide strong product and governance insight, giving senior leaders clear recommendations on performance, customer experience, investment, risks and opportunities while leading and developing product management capability.

Skills

Aftersales product experience

Product launches

Commercial judgement

Stakeholder management

Job description

About The Role

SALARY: From £69,300.00 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time permanent 35 hours

CLOSING DATE: 10/11/26 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for a Channel Manager to lead the strategy, development and performance of our Aftersales products, shaping propositions that deliver real value for our customers, dealer network and business.

This high-impact, commercially focused role will be instrumental in taking Aftersales products from opportunity through to successful launch and ongoing development. You’ll set the product direction, shape the roadmap and bring together teams and senior stakeholders across VWFS UK, Volkswagen Group, Brands and Dealers to turn strategy into commercially successful customer propositions.

What you’ll be doing:

• Own the Aftersales product strategy and roadmap, identifying opportunities and taking propositions from concept through to launch and continuous improvement.
• Drive customer and commercial performance, ensuring products provide compelling customer value while supporting sales, profitability and sustainable commercial outcomes.
• Build strong relationships across Volkswagen Group, Brands and Dealers, influencing senior stakeholders and bringing different priorities together to successfully deliver and grow Aftersales propositions.
• Lead products successfully to market, working across Product, Marketing, Sales and Technology teams to prioritise activity, remove barriers and maintain momentum from idea through to delivery.
• Provide strong product and governance insight, giving senior leaders clear recommendations on performance, customer experience, investment, risks and opportunities while leading and developing product management capability.

What you’ll bring:

If you’re a commercially driven product leader who has successfully brought products to market and enjoys turning great ideas into propositions that deliver for both customers and the business, we’d love to hear from you.

You’ll have the passion for developing products that work for customers and deliver genuine commercial value. Just as importantly, you’ll know how to bring people with you, building strong partnerships and using influence to deliver through stakeholders and cross-functional teams.

Essential experience & skills:

• Strong Aftersales product experience, ideally gained in an automotive Brand, Financial Services, Sales or Dealer environment, with knowledge of propositions such as service plans, all-in packages or fixed-cost maintenance.
• A proven track record of successfully launching products, with the ability to take a proposition from initial concept and roadmap through to market launch and ongoing development.
• Strong commercial judgement, with an understanding of pricing and how to balance an attractive customer proposition with commercial viability and profitability.
• Outstanding stakeholder and partnership management skills, with the credibility to influence senior stakeholders, Product teams, Brands, Dealers and wider partners and deliver results within a complex matrix environment.

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehiclesplus car insurance and fuel card

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About Us

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.