Change & Release Analyst

Computacenter PLC; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Computacenter PLC is seeking a Change and Release Management professional to govern change processes, coordinate scope and readiness, and ensure smooth implementation across customer and internal teams.

You will Vet RFCs, approve changes, and keep stakeholders informed while maintaining release documentation and schedules. Collaboration with Incident, Problem and Configuration teams will be key to delivering stable services.

Qualifications

• Analytical and systematic approach to resolving complex problems.
• Ability to work under pressure and meet tight deadlines.
• Strong time management and organisational skills.
• Clear, professional communication and stakeholder engagement.

Responsibilities

• Register and track all Change Requests in the Tool Management System for SLA/OLA auditing.
• Vet RFCs and ensure timely and proper approvals.
• Coordinate change scope, readiness, testing, implementation and post‑release actions.
• Chair CAB meetings when required and communicate changes to all stakeholders.
• Manage risk and escalations, ensuring alignment with contractual obligations.
• Maintain release records, schedules and progress updates across environments.
• Produce regular release reports and ensure accurate documentation and back‑out planning.

Skills

Analytical thinking

Under pressure

Time management

Professional communication

Education

ITIL v3 Foundation

Job description

This position is at the heart of our Change and Release Management processes, providing structure and governance to maintain service stability while supporting innovation and growth. The role also coordinates release scope, schedules, readiness, implementation, and post-release activity across customer and internal teams.,

This role is ideal for someone who thrives in a dynamic environment, values attention to detail, and enjoys collaborating across multiple teams to deliver safe and successful change.

What you'll do

• Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
• Vet all RFC's.
• Ensure all logged Request for Changes, are promptly and correctly approved by authorised approvers.
• Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
• Ensure all approved changes are communicated to all effecting service owners and the SOC Bridge.
• Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
• Ensure all RFCs are closed within a timely manner.
• Attend and/or chair CAB meetings in absence of Change Manager or as requested.
• Ability to understand the impact of Change on a Customer environment.
• Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
• Know your contractual service and obligations to understand the impact of customer driven change.
• Engagement with Configuration Management
• Escalate issues in line with company processes to ensure customer demands are met.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Own the Remote Services Forward Schedule of Changes
• (FSC) and ensure that the most up to date version is available for all to view and updates communicated.
• Provide ad-hoc and routine change management reports to the agreed timescales.
• Support the definition of release scope and content with the customer and relevant technical teams, confirming ownership and commitment for delivery.
• Maintain accurate release records, implementation status, dependencies, risks, and milestones within the Tool Management System.
• Ensure release policies, processes, entry and exit criteria, and required documentation are followed across all environments.
• Coordinate release readiness activities, including build, test, business validation, implementation, communications, support arrangements, and back-out planning.
• Identify and analyse scheduling conflicts, dependencies, and risks affecting releases into production, escalating issues where required.
• Work with Incident, Problem, Configuration, and Service Management teams to ensure release information is complete, accurate, and consistent.
• Maintain and communicate the release schedule and pipeline within agreed timescales, ensuring stakeholders understand planned activity and business impact.
• Provide accurate release reporting, including progress, outcomes, exceptions, failed or backed-out releases, and actions arising from post-implementation reviews.

What you'll need

• Works under general supervision.
• Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
  Broad experience in IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Analyst needs to work in a concise and professional manner
• Well-spoken/Articulated
• Good Time management skills
• ITIL v3 Foundation

Performance Indicators

• Understand and adhere to policies and procedures
• Demonstrates relevant Face behaviours
• Keep skills up to date with IT industry standards as appropriate to the role/Contract
• Attain and maintain accreditations as appropriate to the role/Contract