Change & Process Analyst for OpenTWINS Migration

Oneglobal Broking; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Oneglobal is seeking an experienced Business Analyst for a 15-month fixed-term contract in London. You will drive business improvements by analysing processes, gathering requirements, and supporting OpenTWINS migration, translating business needs into effective solutions across the global network.

Based in our London office, you will work with internal stakeholders to ensure requirements are understood, map processes, support UAT, data mapping, and regulatory compliance.

Qualifications

• Knowledge of London (re)insurance market and regulatory landscape.
• Experience mapping and improving business processes (e.g. BPMN, Visio).
• Strong requirements gathering, analysis, documentation, and traceability.
• Proven ability to translate complex issues into practical solutions.
• Experience supporting project delivery and change initiatives.
• Experience with data mapping, migration analysis, and UAT support.
• Familiarity with Lloyd's/London market systems; OpenTWINS exposure desirable.
• Strong stakeholder management and communication skills.
• Professional BA qualification desirable.

Responsibilities

• Engage with stakeholders to understand operational challenges and business objectives for OpenTWINS migration and other changes.
• Elicit and document business, functional, and non-functional requirements via workshops, interviews and process observation.
• Ensure defined requirements are measurable and aligned to business goals (BRDs, user stories, process maps).
• Analyse current processes and identify opportunities for standardisation and automation.
• Conduct gap analysis and define actions to bridge gaps for OpenTWINS.
• Support data migration activities including mapping, cleansing and validation.
• Support UAT planning and execution: write test cases, coordinate testing, track defects.
• Propose solutions to improve efficiency, reduce risk and improve service delivery.
• Contribute to change management and training materials.

Skills

London insurance market knowledge

Process improvement

Requirements gathering

Documentation skills

Stakeholder management

Project delivery support

Data mapping & migration

OpenTWINS awareness

Business analysis qualifications

Excel/Word/PowerPoint/Teams

Multi-priority management

Power BI/SQL knowledge

Agile/Scrum familiarity

Education

BCS/CCBA/ECBA or equivalent

Tools

OpenTWINS

Visio/BPMN tools

Job description

Oneglobal is seeking an experienced Business Analyst for a 15-month fixed-term contract in London. You will drive business improvements by analysing processes, gathering requirements, and supporting OpenTWINS migration, translating business needs into effective solutions across the global network.

Based in our London office, you will work with internal stakeholders to ensure requirements are understood, map processes, support UAT, data mapping, and regulatory compliance.