Change Management Specialist

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Annual bonus up to 17.5% of salary

Contributory pension up to 20%

Health and wellbeing plan—dental/opt/3

Life Assurance 4x salary

Employee discounts

Job summary

NFU Mutual is seeking a Change Management Specialist to drive delivery of change across its transformation portfolio. You’ll own workstreams, collaborate with Change/Project Managers and stakeholders, and focus on adoption, readiness and benefits realisation.

The role is hybrid with 80% homeworking and 20% in Stratford Upon Avon, on a 12-month FTC, enabling delivery of strategic initiatives within Enterprise Change Management.

Qualifications

• Experience supporting change strategies, delivery plans and facilitating change impact assessments across complex initiatives.
• Strong stakeholder engagement and communication skills to influence decisions across audiences.
• Experience supporting business readiness, learning and adoption activities for smooth transitions.
• Ability to analyse adoption data, identify insights, risks and resistance, and support continuous improvement.

Responsibilities

• Be a key driver of successful change across NFU Mutual's transformation portfolio.
• Take ownership of change workstream deliverables that help colleagues adopt new systems, processes and ways of working.
• Support adoption activities and measure effectiveness to ensure benefits realisation.

Skills

Change management

Stakeholder engagement

Adoption analytics

Business readiness

Process improvement

Cross-functional collaboration

Technology-enabled change

PROSCI certification

Workday implementation

Education

PROSCI certification

Job description

• Be a key driver of successful change across NFU Mutual's transformation portfolio.
• Take ownership of change workstream deliverables that help colleagues adopt new systems, processes and ways of working.
• Hybrid 80% homeworking and 20% from Stratford Upon Avon (12 Month FTC)

About the role:

As a Change Management Specialist, you'll play a key role in helping NFU Mutual successfully deliver and embed change across the business. Working alongside Change Managers, Project Managers and business stakeholders, you'll support major transformation programmes, ensuring colleagues are engaged, prepared and equipped to adopt new systems, processes and ways of working. This role is suited to candidates who enjoy understanding how change impacts people, processes and ways of working. You will use insight and data to identify adoption risks, shape interventions and measure success, ensuring change delivers sustainable business outcomes.

This is a delivery-focused role within Enterprise Change Management, supporting projects as they move from planning into execution. You'll contribute to change strategy and planning activities, conduct change impact assessments and work with stakeholders across the business to understand risks, identify adoption barriers and support successful implementation.

Working closely with project teams, Learning & Development and business stakeholders, you'll support business readiness activities, learning needs analysis, communication and engagement plans, and adoption initiatives that help colleagues transition confidently through change. You'll also use stakeholder feedback, adoption metrics and change insights to measure effectiveness, support benefits realisation and drive continuous improvement.

At NFU Mutual, Change is where strategy becomes reality. Our mission is to deliver meaningful business outcomes for NFU Mutual and our members. With a significant portfolio of strategic initiatives underway, this is an exciting opportunity to join a highly regarded Enterprise Change Management team with opportunities to develop your career across Change, PMO, Business Analysis and wider Portfolio Delivery functions.

About you:

You'll be an experienced change professional with a track record of supporting successful business and technology change within project or programme environments. Comfortable working with stakeholders at all levels, you'll combine strong analytical skills with a collaborative and pragmatic approach to delivering change. You'll be confident assessing impacts, preparing business areas for change, supporting adoption activities and using data and feedback to measure effectiveness and improve outcomes. Ideally, you'll have experience of technology-enabled transformation and an understanding of how effective stakeholder engagement, communication and business readiness activities contribute to successful change delivery.

You'll also bring:

• Experience supporting change strategies, delivery plans and facilitating change impact assessments, translating impacts into practical adoption and readiness activities across complex initiatives.
• Strong stakeholder engagement and communication skills, with the confidence to challenge constructively, influence decisions and build relationships across a range of audiences to improve adoption outcomes.
• Experience supporting business readiness, learning and adoption activities that help colleagues successfully transition through change and realise defined benefits.
• The ability to analyse adoption data, identify insights, risks and resistance, and contribute to benefits realisation and continuous improvement activities.
• A collaborative, adaptable and resilient approach, demonstrating curiosity, understanding of business processes and the confidence to take ownership of workstreams and deliver results.
• Experience supporting technology-enabled change programmes, ideally within General Insurance or Financial Services
• Ideally has a recognised change management qualification such as PROSCI or equivalent.
• Experience in Workday implementation is also highly desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £50,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024, and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.