Senior IT Workstream Lead

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary up to 60k

Bonus up to 25%

Pension up to 20%

28 days leave

Family policy

Private medical

Employee discounts

Gym contribution

Wellbeing plan

Volunteer day

Refer a Friend bonus

Life insurance 4x

Car scheme

Job summary

NFU Mutual seeks a Senior IT Workstream Lead to drive major IT delivery across programmes and projects. You’ll own workstream activity, plan milestones, and manage dependencies, costs and quality, guiding multidisciplinary teams to meet business requirements and IT service standards.

You’ll lead with senior stakeholders, coordinate with project managers, release managers and suppliers, and foster a high‑performing, inclusive culture.

Qualifications

• Experience leading major/complex IT delivery projects and teams in an IT service environment.
• Proven coaching and development of multidisciplinary teams.
• Experience working with 3rd party service providers in a multivendor environment.
• Ability to establish relationships and influence stakeholders at all levels.
• Strong understanding of the full Software Development Lifecycle.

Responsibilities

• Lead and plan IT workstream activity for major/complex programmes or across multiple projects.
• Define milestones and ensure delivery on time, within budget and to quality standards.
• Manage dependencies, costs, risks and reporting in line with governance.
• Provide day-to-day leadership and coaching to multidisciplinary delivery teams.

Skills

IT delivery leadership

Stakeholder management

Team leadership

Coaching and development

Agile software development

ITIL knowledge

SDLC knowledge

Vendor management

Financial services experience

Job description

Senior IT Workstream Lead Lead major and complex IT delivery across programmes and multiple projects Influence senior stakeholders and guide multidisciplinary delivery teams Hybrid 80% homeworking and 20% from Tiddington Head Office

About the role

At NFU Mutual, you’ll lead and plan IT workstream activity for a major or complex programme of change, or across multiple projects. You’ll provide clear ownership of IT deliverables and help ensure solutions meet business requirements and IT service standards. Working with project managers, IT service owners, release managers, delivery teams, suppliers and stakeholders across the business, you’ll define milestones and keep delivery on track. You’ll manage dependencies, costs, quality and timescales in line with delivery governance and the software development lifecycle. You’ll build effective relationships with senior stakeholders, support timely decisions and elevate issues when needed. You’ll also lead and motivate multidisciplinary delivery teams, providing day-to-day leadership, coaching and development support to team members while fostering a collaborative and high‑performing culture. As a people leader, you'll encourage continuous improvement, support performance and capability development, and help create an inclusive environment where colleagues can thrive. Alongside people leadership responsibilities, you'll manage risks, coordinate third‑party services, oversee resource planning and maintain clear reporting so that agreed outcomes are delivered successfully and in line with business objectives. This role is based in our Tiddington Head Office, just outside Stratford‑Upon‑Avon. However, we understand how important a positive work‑life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.

About you

You’re a resilient and trusted delivery leader who communicates clearly, builds collaborative relationships and brings sound judgement to complex decisions. You manage workstreams with confidence, delegate effectively and use critical thinking to solve problems while keeping people focused on shared outcomes. You will also be able to demonstrate:

• Experience of leading/driving major/complex IT delivery projects and teams and track record of successful IT project delivery in an IT Service environment.
• Demonstrable experience of leading and developing multidisciplinary teams through effective coaching, performance management and talent development, creating a collaborative culture that delivers excellent outcomes.
• Experience of working with IT 3rd party service providers, ideally within a multivendor environment.
• Experience of establishing effective relationships with and influencing stakeholders at all levels.
• Working knowledge and a strong understanding of the full Software Development Lifecycle.
• Ideally, with experience of leading Agile or other iterative based software development lifecycles.
• A good understanding of IT Service and Service Ownership Experience of the Project Management framework and methodologies.
• Knowledge of Information Technology Infrastructure Library (ITIL) Service Management.
• Proven experience of establishing effective relationships and influencing stakeholders at all levels
• Experience in a Financial Services environment (desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary – Up to £60,000 Depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteerin the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.