Change Communications Specialist

NHBC; Milton Keynes; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

A leading home warranty provider in Milton Keynes is seeking a Change Communications Specialist. This role involves leading communication strategies for significant company changes, ensuring clarity in messaging across stakeholders. The ideal candidate will have strong experience in change communications, creativity, and a passion for engaging storytelling. The company offers a hybrid working model and robust benefits, including enhanced leave and pension options.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Qualifications

• Proven experience in internal and change communications.
• Confident writer, able to simplify complex messages.
• Experience leading the development of communication strategies.

Responsibilities

• Lead communication planning for significant change programs.
• Develop strategies for different change phases.
• Advise teams on messaging and audience targeting.
• Organize impactful events and measure communication impact.

Skills

Change communications experience

Strong writing and storytelling

Experience with senior stakeholders

Creativity and adaptability

Data-driven communication improvement

Comfortable in fast-paced environments

Job description

Overview

Job role: Change Communications Specialist

Salary: £52,000 – £56,000 + 10% performance bonus

Working location: Hybrid – 1 to 2 days per week in the Milton Keynes office and occasional travel required depending on business needs

Employment type: Full Time, Permanent

Job summary

Are you passionate about bringing people with you through change? At NHBC, we’re looking for a Change Communications Specialist to help shape and share the stories behind our biggest transformation activities. You’ll join our Marketing & Communications team, but your impact will be felt organisation wide and beyond as you partner with a variety of stakeholders to craft clear, engaging and impactful messages. This is an exciting opportunity to influence how we communicate change to our colleagues and customers and to make a real difference across the business.

What you’ll be doing

• Leading communication planning and delivery for some of NHBC’s most significant change programmes.
• Developing communication strategies and plans to reflect different change phases and audience needs.
• Advising programme teams on messaging, audience targeting and channels.
• Building trusted relationships with stakeholders across the business.
• Creating and delivering content across a range of internal channels and media.
• Organising impactful events, such as town halls and webinars.
• Working closely with the wider Marketing & Communications team to ensure messaging is joined-up and aligned to our strategy and purpose.
• Measuring the impact of your communications and using insights to learn and make improvements.

What we’re looking for

• Proven experience in internal and change communications. External communications experience would be beneficial but not essential.
• A strong writer and storyteller, confident turning complex messages into simple and engaging content.
• Experience working with senior stakeholders and leading the development of communication strategies.
• Creative, proactive and adaptable – someone who brings fresh ideas and gets things done.
• Skilled at using data and feedback to improve communications approaches.
• Comfortable working in fast-paced environments with multiple demands.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.