Change, Configuration & Release Analyst - IT Service Delivery

NECSWS; Tees Valley; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance cover 4x basic

Company pension up to 8.5%

LinkedIn Learning access

Flexible benefits

Job summary

NEC Software Solutions is seeking a Change, Configuration & Release Analyst to join IT Service Delivery. The role is based in Hartlepool with hybrid working arrangements, focusing on coordinating Change requests and supporting release activities across multiple teams.

We value experience in IT Service Delivery, strong stakeholder management, and knowledge of ITIL principles. DBS/NPPV3 security readiness may be required, with a competitive benefits package.

Qualifications

• Experience in Service Delivery or IT Operations.
• Strong stakeholder management skills and attention to detail.
• Ability to coordinate activities across multiple teams and document outcomes.

Responsibilities

• Coordinate and manage Change requests through their lifecycle.
• Review requests for completeness and accuracy.
• Support Change planning and implementation activities.
• Facilitate Change-related meetings and record outcomes.
• Liaise with internal teams and customers to ensure smooth delivery of Change activity.
• Monitor upcoming Releases and assess readiness, dependencies and risks.
• Produce reports and maintain records.
• Identify opportunities to improve processes and ways of working.
• Provide guidance on Change Management processes.

Skills

IT Service Delivery

Change Management

Release Management

Stakeholder management

Organisational skills

Microsoft Excel

Education

ITIL v4 certification

Tools

Microsoft Office

Job description

Change, Configuration & Release Analyst - IT Service Delivery

• Full-time

Come join us and make a difference in the world.

Discover more at www.necsws.com

We're looking for an organised and proactive individual to join our Change, Configuration & Release team within IT Service Delivery.

This is an excellent opportunity for someone with experience in Service Delivery, IT Operations, IT Support, Service Desk, Project Coordination or a similar environment who is looking to develop a career in IT Service Management.

Previous Change or Release Management experience is beneficial but not essential. We are looking for someone with strong stakeholder management skills, a keen eye for detail and the ability to coordinate activities across multiple teams.

This role is based on a hybrid working arrangement from our Hartlepool office.

What you'll be doing

• Coordinating and managing Change requests throughout their lifecycle.
• Reviewing requests to ensure all required information has been provided.
• Supporting Change planning and implementation activities.
• Facilitating Change-related meetings and documenting outcomes.
• Liaising with internal teams and customers to ensure smooth delivery of Change activity.
• Monitoring upcoming Releases and helping assess readiness, dependencies and potential risks.
• Producing reports and maintaining accurate records.
• Identifying opportunities to improve processes and ways of working.
• Providing guidance and support to stakeholders on Change Management processes.

This role offers the opportunity to build experience within IT Service Management while working alongside experienced professionals in Change, Release and Service Delivery. Whether you already have exposure to Change Management or are looking to take the next step in your IT career, we’ll provide the support and development needed to help you succeed.

• Experience working within an ITService Delivery Environment
• Strong communication and stakeholder management skills.
• Ability to coordinate tasks and priorities across multiple teams.
• Strong organisational skills and attention to detail.
• Experience using Microsoft Office applications, including Excel.
• Ability to follow defined processes and work in a structured environment.
• Eligibility to undergo UK Security Clearance and NPPV3 screening.
• Exposure to Change Management, Release Management or IT Service Management activities.
• Knowledge of ITIL principles or Service Delivery processes.
• Experience working within a regulated or security-conscious environment.
• ITIL v4 certification.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

This position requires you to either currently have national security vetting clearance at the Security Check (SC) level or higher, Non-Police Personnel Vetting (NPPV) Level 3, or the ability to gain Enhanced Security Clearance in addition to the Baseline Personnel Security Standard.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.