CERU Patient Flow Administrator

South Warwickshire NHS Foundation Trust; Warwick; On-site; GBP 26,000 - 34,000; Full time

Job summary

We are seeking a Band 4 Patient Flow Administrator to oversee the patient journey from referral to discharge at CERU, based in The Leamington Hospital. You will join a dynamic team of clinicians and administrative staff coordinating referrals, liaising with patients and families, and ensuring timely discharge with external agencies.

The successful candidate will have competent IT skills, experience in a healthcare environment and excellent communication abilities to support advisors, clinicians

Qualifications

• Experience in healthcare administration and patient flow processes.
• Strong ICT skills including Office suite and databases.
• Excellent communication with patients, families and colleagues.

Responsibilities

• Provide high-quality administrative support to the CERU Patient Flow/Resettlement Team.
• Be the first point of contact for clients, referring hospitals, Local Authorities and staff.
• Produce operational reports on referrals, bed management and discharge for stakeholders.
• Maintain the integrity of the department’s office systems and patient pathway data.
• Assist leaders to deliver high standard care within SWFT.

Skills

IT skills

Healthcare experience

Communication skills

Job description

We are looking for a Band 4 Patient Flow Administrator to oversee the Patient Journey from referral to point of discharge from the Unit.

CERU is based in The Leamington Hospital. You will be part of dynamic team of clinicians and administrative staff working across Allsopp, Chadwick and Feldon. The role is varied, interesting and includes: overseeing the referrals management process for the unit, liaising with patients and their families regarding the patient journey through specialist rehabilitation, and liaising with external agencies to ensure a smooth and timely discharge process.

The successful candidate needs to have competent IT skills, experience of working in a healthcare environment and will have excellent communication skills.

Responsibilities

• To provide comprehensive and effective high quality administrative support to the CERU Patient Flow/Resettlement Team.
• To be the first point of contact for clients, referring hospitals, Local Authorities, CCGs, staff and patients, responding to both routine and non-routine enquiries concerning admission and discharge.
• To produce a number of operational reports related to referrals, bed management and discharge, ensuring accurate, reliable and meaningful data for submission to Commissioners, Trust Board, Divisional and senior clinical teams as well as adhoc requests, including Freedom of Information.
• To effectively administer, oversea and maintain the integrity of the department’s range of office systems and processes including the patient pathway.
• To assist the CERU Patient Flow/Resettlement Team, Clinical Director and clinical lead nurse in delivering a high standard of specialist care within SWFT.

About the Employer

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As Part Of Our Commitment To Equality, Diversity And Inclusion We Encourage All Applicants To Complete a Short Survey. This Can Be Accessed Via The Link Below

https://forms.office.com/e/ahWY3eAGM2

We appreciate you completing the survey.