Certification Officer/Administrator

TN United Kingdom; Southampton; On-site; Full time

Job summary

A leading company in Southampton is seeking a Certification Officer to join their team. The role involves reviewing seafarer documents for certification, ensuring compliance with regulatory standards, and providing excellent customer service. Ideal candidates will be detail-oriented, possess strong IT skills, and have a positive attitude. Full training will be provided, making this an excellent opportunity for those looking to start a career in the Civil Service.

Qualifications

• Highly motivated and enthusiastic individual.
• Experience in handling data accurately.
• Strong communication skills, both verbal and written.

Responsibilities

• Review documents and assess eligibility for certification.
• Provide customer service via email and telephone.
• Process incoming mail and maintain tracking systems.

Skills

Attention to detail

Customer service

Communication

Organizational skills

IT skills

Tools

Microsoft Outlook

Microsoft Excel

Job description

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Certification Officer/Administrator, Southampton

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Client:

Brook Street

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6769f66a7135

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Job Description

Are you well-organised with an eye for detail and an interest in Maritime? Do you enjoy building relationships and working with colleagues and customers alike?

If so, we are looking for a Certification Officer to join our client, as a great opportunity for someone who is looking to start their career within the Civil Service.

The Certification Officer is a customer service admin role which sits within the Seafarer Operations area which centres around the Certification of seafarers - essentially a licence to allow them to work at sea and on board vessels. Within the role, the Certification Officer will review documents (training records, sea time, medical certificates etc) from the applicant seafarer, assess the documents against a requirement criteria and, if the seafarer is eligible, issue the appropriate Certificate or Endorsement. Where a seafarer is not eligible or further information is required, the Certification Officer will contact the seafarer by email to explain what is required. Seafarer Services ensures the appropriate standards of seafarer training are maintained and that certificates and endorsements issued to seafarers and vessels comply with the relevant requirements while also providing a high standard of customer service.

No prior maritime knowledge is required as full training will be provided

Key Responsibilities:

• Reviewing physical and digital documents provided by seafarers who are applying for Certification, assessing their eligibility against MCA and regulatory criteria ensuring applications are processed within agreed Service Levels
• Assessing applications to enable seafarers to sit written and oral examinations, contacting them to request further information where required
• Assessing applications for the issuance of Certificates of Competency and Flag State Endorsements to seafarers who are eligible and notifying seafarers who do not meet eligibility, explaining by email why the criteria was not met
• Issue Certificates of Competency/Equivalent Competency to seafarers who meet the qualification criteria
• Answer telephone enquiries and reply to written enquiries relating to the certification of seafarers
• Contribute to and provide support for other administrative tasks such as: branch projects, customer service initiatives and improvement of working practices
• Answer Certification telephone and email enquiries from seafarers, maritime colleges and shipping companies and provide class leading customer service
• Process incoming mail and e-mails, recording details of post received to the appropriate tracking spreadsheet, databases and systems
• Contribute to and provide support for other administrative tasks such as branch projects, customer service initiatives and improvement of working practices.

About you:

• Be a highly motivated, positive and an enthusiastic individual with a flexible attitude and a keen willingness to learn
• Experience in accurately handling data with high level of attention to detail to ensure work is of a high quality standard
• Have excellent IT skills and a demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook and Excel
• Experience in communication with customers or stakeholders via email and telephone
• Have excellent organisational skills and time management skills with the ability to meet deadlines and prioritise a conflicting workload
• Have strong communication skills and can communicate effectively both verbally and in writing
• The ability to deliver information in a clear, confident, professional manner

Pay rate:£12.36/hour, Monday to Friday - 37 hours/week

Shift pattern: Monday to Friday - 37 hours/week. 7.4 hours per day with a start time between 8am-9.30am (dependant on business needs)

Contract type: Temporary, 3 month contract with possibility of extension

Location: Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG

*The offered candidate will be subject to 3 years activity check and a basic DBS

ABOUT US

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.