Administrative Officer and Receptionist

Portsmouth City Council; Portsmouth; On-site; GBP 25,000 - 28,000; Full time

Job summary

Portsmouth City Council seeks a confident Administrative Officer and Receptionist to support the Register Service in registration tasks and provide a welcoming front-of-house service. The successful candidate will have strong organisational and communication skills, managing multiple responsibilities while assisting the public.

Qualifications

• Experience in front-line customer service and busy administrative role.
• Strong organisational and communication skills.
• Ability to manage multiple tasks and a keen interest in registration.

Responsibilities

• Provide administrative support to the Portsmouth Register Service.
• Assist with the registration of births, deaths, and marriages.
• Maintain accurate records and handle appointment scheduling.

Skills

Organisational skills

Communication

IT skills

Customer service

Job description

Administrative Officer and Receptionist

Salary: Band 5. £25,652 - £27,363 per annum

37 hours per week

We are looking for a confident, positive and energetic Administrative Officer to join our team. The successful candidate will have strong organisational, communication and IT skills and thrive on assisting members of the public at key moments in their lives.

What is the role?

You will provide administrative support to the Portsmouth Register Service in all aspects of general and registration administration to the Registration team. You will be supporting the registration of births, deaths and stillbirths and the organisation of marriage, civil partnership and British citizenship ceremonies. You will ensure the day to day operating of the Portsmouth Register Service is as efficient as possible contacting informants to book appointments as well as booking notice of marriage and other ceremonies. With an understanding of birth, death and marriage legislation you will deal with enquiries from the public and stakeholders. In addition, you will provide a welcoming and efficient front of house reception service, ensuring the busy appointment schedule is kept to time. You will maintain accurate records, process request for copies of certificates and provide cover and support during periods of high demand.

Who is the person?

With experience of working in a front-line customer service and busy administrative role you will be able to manage multiple tasks at once. You will have experience of or a keen interest inworking in registration as well as cash handling. With excellent communication skills, both in person and over the phone, you will be patient, tactful and empathetic as you will be dealing with difficult situations. With an organised approach to work, and an excellent eye for detail, you will be able to manage your time and workload. You will have excellent numeracy, literacy skill and be confident using IT systems. A good team player who is flexible and adaptable to provide cover during absence periods and the ability to work at the weekends if required.

For full details of the role please refer to the job profile.

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Application process:

Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person. Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. This is important or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the careers portal.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Closing date: 22 June 2025

Interview process will take place on the 3 & 4 July 2025.

Should you require any support in completing the application form please contact [e-mail] . or call the recruitment team on 023 92 616800